Principal IT Service Management and Compliance

Job Family

IT Operations

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

     

Who We Are 

  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.  

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. 

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

What We Do 

 

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  

Job Description Summary

Lead and is directly accountable for Run activities and financial management across a single business unit - e.g., Life, Annuities, WFG, or Finance. Oversee budgeting, cost control, and resource allocation to ensure optimal financial performance. Collaborate strategically with Production Services and the senior leadership team to formulate and implement critical initiatives and programs. Drive continuous process improvement for Transamerica's Technology Service Support and Service Delivery, with a focus on cost-effectiveness and efficiency. Oversee and enforce process definition, promotion, and governance in partnership with management teams. Direct and manage service provider resources, ensuring effective implementation, adoption, and ongoing enhancement of processes for assigned groups while maintaining financial objectives.

Job Description

Responsibilities:

Strategy & Planning

• Provide leadership in the development and execution of IT Service Management processes and tools at Transamerica.

• Influence and implement a managed service provider resource strategy based on business need, scope of work, cost, and skill requirements.

• Foster a collaborative, success-oriented team environment where resourc