Service Operations Specialist
Hyster-Yale Materials HandlingAbout the role
Job Title
Service Operations SpecialistJob Category
Product SupportJob Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Service Operations Specialist based at our Greenville, NC location.
*Please note: Standard work hours for this role are 10:00 AM–7:00 PM or 11:00 AM–8:00 PM.
What you will do:
Manage local, regional, and corporate customer relationships to ensure high levels of service, maximize fleet uptime, and reduce cost of ownership.
Review and negotiate fleet repair quotes with dealers, ensuring repairs are cost-effective and completed in a timely manner.
Follow up on escalated repairs to minimize downtime and ensure quick resolution of service issues.
Handle customer inquiries and service escalations, responding to service questions and resolving issues efficiently.
Develop dealer program guides and maintain open communication with dealers to streamline operations.
Review and approve customer invoices, ensuring repairs are accurately coded and expenses are justified for clear reporting and consultative support.
Who you are:
A clear communicator with excellent verbal and written skills.
Customer-focused, with the ability to create positive experiences and resolve issues efficiently.
A strong negotiator, capable of managing repair quotes and working with dealers.
Detail-oriented, ensuring accuracy in repair approvals and service reporting.
A collaborative team player with the ability to manage relationships and drive results.
What you will need:
Preferred: Bachelor’s degree with 2-3 years in dealer service operations or customer service
Alternative: Associate degree with 3-5 years in dealer service operations or customer service
In lieu of a degree: 5+ years in dealer service operations or customer service
Skills, Experience & Abilities
Knowledge of fleet management and vehicle repair processes.
Experience reviewing and negotiating repair quotes.
Proven ability to review and approve service invoices.
Familiarity with service platforms and accurate repair documentation.
Proficient in Microsoft office including Excel.
Working knowledge of mechanical systems is desirable but not
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