Jobs and Careers

Customer Service Representative

Des Moines, United Statesfull_timeVerifiedPosted 17 Feb 2025

About the role

Join the Mahaska Team as our Customer Service Representative.
Mahaska is proud to be an Equal Opportunity Employer and encourages people
of all walks of life to apply today!
As a Customer Service Representative, you will be a key point of contact for customers, ensuring
exceptional service and satisfaction. You will handle customer interactions, process orders,
address inquiries, and provide comprehensive support in a professional and timely manner.

Job Qualification Summary:
The ideal candidate will have a strong background in data analysis, graphic design, business
applications, and sales, leveraging these skills to enhance operational efficiency and customer
satisfaction. Excellent communication skills are essential, along with the ability to manage
diverse customer interactions with professionalism, enthusiasm, and tact. Proficiency in
computer applications is required, with a particular focus on database management, data
analysis, and sales reporting.

Key Responsibilities:

Deliver a high-quality customer experience by managing incoming and outgoing calls, written correspondence, and follow-ups on all customer concerns.
Provide administrative support to Mahaska customers and employees.
Process customer service requests, including order entry, pricing adjustments, order tracking, and maintenance.
Conduct data analysis to support business operations and decision-making.
Assist in managing office duties and providing logistical support to drivers.
Utilize graphic design and business applications to support various company functions.
Contribute to sales efforts through effective customer engagement and support.

This position is based at our Des Moines, Iowa facility and requires occasional travel to our
Oskaloosa, Iowa location.

Excellent benefits and company perks!!

Our benefit packet includes: Health, RX, Dental, Company paid Life Insurance policy for full-time employees, Additional, spouse and child life insurance, 401 (k), paid personal days, and paid vacation. All are eligible on the 1st of the month following 60 days of employment!
At 1 year of service, you will get a chance to meet with our 3rd party financial advisors to help you with your financial planning needs.

Company Perks include: We also offer employee product discounts, and college scholarships for our employees & dependents. We also have an onsite Market where you can get company products during the day at discounted prices!

Mahaska is an Equal Opportunity Employer All job offers are contingent upon passing the pre-employment background check and drug screening process. Mahaska encourages qualified candidates to submit their applications if they think they would be a good fit for the position, even if they have a concern that their background check or drug screen results may not meet the company's expectations. A positive result on these screens does not automatically mean employment will be denied. Please submit your application and answer the screening questions honestly as each report is reviewed individually to determine if a candidate will proceed with employment and any information provided during the application process will be considered as part of the decision-making process. Upon hire, all new employees are required to provide documentation of their eligibility to work in the United States. Applicants must currently be authorized to work for ANY employer in the United States. Mahaska is unable to accept applications that would require sponsorship of an employment Visa at this time. Maha