Senior Product Designer, Pipelines

Customer.io is looking for a Senior Product Designer to join our product design team. We’re working hard to build a product that enables companies to communicate authentically with their customers in inventive and flexible ways. You'll join a team of highly skilled and empowered designers in a remote and distributed company of about 250 team members across 17 countries.

This role will join the Pipelines squad, which builds the tools for connecting data in and out of the platform, and making sense of that data for daily users. You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features. You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.

What you'll do…

• Develop an understanding and compassion for customers through research
• Create design proposals for new features and collaborate with engineers on prototypes
• Participate in the product team's prioritization of work, advocating for the customer experience
• Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers

About you…

• You’re an experienced product designer with 3+ years of experience in a software development setting
• You have prior success working on complex software products and an ability to learn and understand detailed technical constraints
• You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
• Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
• You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
• You thrive with autonomy and ownership, and are comfortable navigating ambiguity
• You are comfortable communicating asynchronously, including across time zones
• You have a passion for making complex functionality more approachable
• You have experience and passion for taking complex concepts and making them more understandable in you designs

What we're looking for…

• Prior experience in a B2B SaaS setting, preferably working on surfaces involving a developer personae and comfort with concepts like SQL and JSON
• Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
• Familiarity designing within the constraints of a design system and how interfaces are built from components
• Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
• Experience with tools like Mixpanel, Amplitude, or Fullstory
• Proficiency with Figma

About Design at Customer.io

While your daily work will be as part of a cross-functional squad, the design team will be your home for support and growth. We meet as a design team multiple times each week to give feedback on in-progress work, and communicate daily about new things we learn, improvements to our design system, and collaboratively define and develop our design culture.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,300 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $140,000-$155,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone 1: USD $170,000 - USD $186,000

Zone 2: USD $155,000 - USD $170,000

Zone 3: USD $140,000 - USD $155,000

Zone 4: USD $112,000 - USD $124,000

Please speak with a recruiter for