Registrar Services Specialist

The University of Iowa Office of the Registrar is hiring a dedicated Registrar Services Specialist. (100% appointment)

If you enjoy detail‑oriented work, helping students, and keeping things running smoothly behind the scenes, this might be the job for you!

Join our Transcripts & Verifications team in the Office of the Registrar, where your careful eye and commitment to accuracy help ensure students’ academic records are processed correctly and securely. In this role, you’ll handle transcript and verification requests, apply FERPA guidelines, and communicate with students, faculty, staff, and outside organizations who rely on accurate academic information.

You’ll work in our student information system (SIS) and the National Student Clearinghouse (NSC) to update enrollment and record changes—and you’ll help identify ways we can streamline our processes to make things easier and more efficient for everyone. You will also have the opportunity to:

- Monitor daily emails and answer phone calls; resolve inquiries accordingly by listening and providing excellent customer service.

- Maintain, interpret and assist students, faculty, staff and public with student records problems or questions.

- Monitor daily emails and answer phone calls; resolve inquiries accordingly by listening and providing excellent customer service, using detailed research methods, communicating with UI Service Center co-workers, supervisor, and other areas within or outside The Office of the Registrar and by keeping accurate records of resolutions.

- And More!

Email Monica Frank for a full job description, including all duties and competencies assigned.

Visit: Job Opportunities (Org 02 & 35) to see all job opening with the Office of the Provost at the University of Iowa.

About the Department: In the Office of the Registrar our mission is to provide the University faculty, staff, students, and public with accurate academic records that support the worldwide education mission of our institution. We work with every faculty, staff, student, department, and dean's office on this campus coordinating and providing services related to the student records: course catalog, registration, fees, records, transcripts, data warehouse, institutional research, reporting, maintenance, and security for student records data, grading process, graduation, and diploma services.

Required Qualifications:

- A bachelor’s degree or an equivalent combination of education and experience

- Some (typically 6 months to one year) related experience in an administrative academic setting with understanding and applying university or college rules.

Competencies Required:

Demonstrates a basic