Jobs and Careers

CORP RET OPS/SR BUSINESS SPECIALIST - ECOMMERCE

Cincinnati, United Statesfull_timeVerifiedPosted 19 Dec 2025

💰 $21,000/yr

About the role

Lead a team to identify opportunities, define processes, conduct test & learns, develop communication and training materials and guide company-wide rollout of solutions that would improve the associate, customer & sales experience within eCommerce Operations. Collaborate with Technology, Retails Operations partners & vendors to develop solutions that drive operational efficiencies. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

- Utilize knowledge of process improvement tools, to conduct observations, track performance measurements, manage test & learns, facilitate change and summarize results
- Evaluate current eCommerce operational best practices and results; identify areas of improvement and develop enterprise-wide solutions
- Support store and divisions teams with the execution of new processes and best practices
- Identify and develop solutions to improve store processes, the Associate & Customer experience and eCommerce sales
- Collaborate with key stakeholders to innovative, develop standard technology solutions to support the eCommerce (Pick-Up & Delivery) experience throughout the enterprise
- Assist in the development of written training/communication plans and documentation
- Monitor the retail industry for innovative eCommerce solutions and conduct competitor analysis
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Travel up to 50% of time to retail divisions; maintain flexibility to work overnight/weekends to perform in-store tasks
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum
- 4+ years of experience within retail / store operations, process improvement, project management, or leadership
- Ability to effectively lead / coach associates to achieve personal & company objectives
- Ability to work overnight / weekends to perform in-store tasks
- Advanced proficiency in Microsoft Office and computer skills
- Effective written and oral communication skills
- Knowledge of general accounting principles
- Strong analytical skills
- Ability to prioritize tasks, resources, and schedules
- Highly organized and proficient at multi-tasking
- Demonstrated initiative and leadership skills

Desired
- Bachelor's Degree relevant field

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit