Senior ML Engineer - AI assistant

<p><strong>About us!</strong><br/><br/>TradingView was founded in 2011 in New York and London with a mission to empower millions of people to achieve success, whatever that means to them. We're building a space where anyone can maximize their chances of succeeding through financial markets because they've got all the best tools and data at their fingertips. Our product portfolio includes best-in-class charts, versatile commercial libraries, a social network, and many more tools for retail and business audiences, trusted by fintech leaders such as <strong>Revolut, Binance, and CME Group.</strong></p><p>Now, we're the world's largest financial analysis platform – used by 100 million people, in over 180 different countries. Even Antarctica. Every day, millions of users open TradingView for analysis, collaboration, and finding better trading opportunities. We foster a community-driven approach to financial education, welcoming everyone from seasoned traders to beginners. </p><p dir="ltr">To be on top of the game, we’re looking for passionate people to join our team, where product quality is everything. <strong>If you’re ready to do your best work, collaborate with cutting-edge technologies, and make an impact on millions every day, look no further.</strong><br/></p><p dir="ltr"><strong>About your mission! - Make an impact 🚀</strong></p><p dir="ltr">The team is building next-generation AI systems — AI assistants and intelligent search engines — that help users find answers to complex questions, navigate products, and receive support without needing a human operator.</p><p dir="ltr">As an ML Engineer, you will be responsible for developing and evolving a user support chatbot (AI Support Assistant) and an AI-powered search system (AI Search System), using cutting-edge approaches in NLP, LLM, RAG, and AI agents.<strong><br/><br/>How You’ll Drive Success 🏆</strong><strong><br/></strong></p><ul> <li>Design and implement an AI-powered support assistant (chatbot based on LLM and RAG)</li> <li>Develop an intelligent search engine capable of natural language understanding and answer generation</li> <li>Integrate ML solutions into real products and ensure their reliability and scalability</li> <li>Work with textual data: knowledge extraction, clustering, ranking, summarization, and generation</li> <li>Build data and model pipelines: from data collection and preprocessing to deployment</li> <li>Evaluate the quality of solutions: define metrics, conduct A/B testing, ensure relevance and accuracy</li> <li>Collaborate closely with analysts, developers, product teams, and support teams</li> </ul><p></p><p><strong></strong><strong>What makes you the perfect fit 🤝</strong></p><p></p><ul> <li>Proficient in Python and SQL; strong experience with databases</li> <li>Strong analytical skills; experience working with textual and tabular data</li> <li>Solid knowledge of NLP technologies: tokenization, vectorization, embeddings, Transformers, classification, generation</li> <li>Experience working with LLMs (e.g., BERT, T5, GPT); understanding of architecture and fine-tuning</li> <li>Hands-on experience with Retrieval-Augmented Generation (RAG)</li> <li>Understanding of AI agents and systems built around them</li> <li>Experience delivering ML systems from ideation to production, including monitoring and quality evaluation<strong></strong></li> </ul><p></p><ul> </ul><p dir="ltr">It’ll also be an advantage if you have experience in:<br/></p><ul> <li>Finance experience or knowledge of Trading</li> <li>Knowledge of TradingView 😁 We also love users who become teammates!</li> </ul><p></p><ul> </ul><ul> </ul><p dir="ltr"><strong>Additional information<br/><br/></strong>This is a hybrid role based in our Málaga office, located in the heart of the city at the prestigious Muelle Uno port.</p><p dir="ltr"><strong>About our perks and benefits</strong><strong><strong></strong></strong></p><ul> <li>Permanent Contract</li> <li>Flexible Working Hours – Start your day when it suits you best within our wide range of entry hours.</li> <li>Hybrid Work Policy – Enjoy the flexibility of combining remote and office work.</li> <li>Relocation Package – Comprehensive support for a smooth transition for you and your family, including assistance with visa, transportation, and accommodation for our offices in Málaga and Tbilisi.</li> <li>Private Health Insurance </li> <li>Performance Bonus </li> <li>Work alongside experienced professionals and mentors offering ongoing training and growth opportunities.</li> <li>Premium TradingView Subscription</li> <li>Annual Team Events – We love celebrating together!</li> <li>A comfortable, well-equipped workspace with exclusive perks like a gym and much more!</li> </ul><p dir="ltr"><em><em>TradingView is an equal opportunity employer. We embrace diversity and are dedicated to fostering a diverse and inclusive workplace. Our success is driven by 500+ professionals from 40+ different nationalities, speaking nearly 20 languages