Sr. Manager, Last Mile

Job Description

The Sr. Manager - Last Mile will lead business management and strategic execution across Kraft Heinz’s last mile platform partnerships. This role will drive performance, identify growth opportunities, and translate complex cross-functional priorities into clear actions across partners such as Instacart, DoorDash, GoPuff, and UberEats. The person in this role will operate with significant cross-functional influence, using data, customer insight, and clear communication to drive growth across Kraft Heinz’s broader eCommerce network.

Responsibilities:

• Own customer relationships across priority Last Mile partners, driving strong day-to-day engagement and long-term strategic alignment
• Lead campaign execution, retail media and promotional investment planning, budget management, performance tracking, and strategic planning across priority platforms
• Translate customer, channel, and performance trends into clear recommendations and actionable growth plans
• Drive alignment across shopper marketing, finance, and sales teams on priorities, plans, performance, and opportunities
• Monitor business results and key performance indicators across priority Last Mile retailers, while assessing implications for the broader eCommerce network
• Lead internal business reviews by synthesizing performance data, identifying opportunities and risks, and recommending actions to improve results
• Serve as the internal subject matter expert on Last Mile eCommerce, helping cross-functional stakeholders navigate platform dynamics, opportunities, and risks
• Shape and advance the customer learning agenda by identifying insights, testing opportunities, and ensuring learnings are captured and applied
• Build playbooks, best practices, and capability-building tools that strengthen organizational understanding and adoption of Last Mile eCommerce opportunities
• Influence cross-functional teams and stakeholders in a dotted-line structure to drive execution, alignment, and accountability
• Support platform and cross-platform strategies that unlock growth and strengthen Kraft Heinz’s Last Mile presence

What Success Looks Like:

• Success in this role will be measured through both business performance and strategic execution, including:
• Sales growth across priority Last Mile platforms
• eCommerce Market Share performance
• Share of Search improvement
• Delivery of the customer learning agenda
• Strong campaign execution and effective budget management
• Clear alignment across shopper marketing, finance, sales, and broader cross-functional stakeholders
• High-quality business reviews that lead to actionable decisions and stronger customer plans

Qualifications:

• Significant experience in eCommerce, sales, commercial strategy, or platform / marketplace management
• Strong business acumen and comfort working with performance data, KPIs, and strategic recommendations
• Demonstrated ability to manage budgets, retail media investments, promotional programs, and external partnerships
• Strong ability to manage complex customer relationships and drive results in a matrixed environment
• Ability to synthesize complex business performance into clear insights and recommendations for cross-functional stakeholders
• Ability to influence across cross-functional teams without formal authority
• Strong communication and storytelling skills, including the ability to simplify complex topics and translate business performance into clear internal narratives
• Proven ability to manage multiple priorities and drive execution in a fast-moving commercial environment

Preferred Qualifications:

• Experience working with Last Mile platforms, including Instacart and DoorDash
• Experience partnering closely with Marketing, Sales, and eCommerce stakeholders
• Experience leading customer business reviews and translating insights into growth plans
• Familiarity with digital shelf or search-related performance metrics, including Share of Search

Why This Role Matters:
This role plays an important part in shaping how Kraft Heinz grows across Last Mile eCommerce. By connecting platform strategy, investment planning, commercial execution, and organizational capability building, the Sr. Manager - Last Mile helps drive business perform