Field Service Manager

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Carrier Commercial Services has an opening for an experienced Service Manager - Commercial HVAC/Construction for our Greater Seattle, WA location.

The Service Manager - Commercial HVAC/Construction will lead a group of Operations Professionals and Union Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.

This role will require the Service Manager - Commercial HVAC/Construction to be in the field (100 miles radius in Eastern Washington) 40% of the time and 60% of the time in the office in Spokane Valley, WA.

The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

Key Responsibilities

• Forecast, monitor, and document financial performance against plan

• Coordinate, prioritize and resolve issues encountered by the team.

• Optimize the usage of manpower, standard time, equipment and energy to complete open work

• Escalate critical/complex issues that will impact the business

• Manage the team according to established programs and objectives

• Implement, monitor, manage the quality of work

• Contact, collect feedback, establish and maintain good relationships with customers

• Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans

Required Qualifications

• High school diploma or GED

• 3+ years of service management experience in commercial HVAC or construction industry

Preferred Qualifications

• 2+ years of experience in people management

• Working knowledge and understanding of commercial HVAC systems

• Technical aptitude with knowledge of local building codes

• Ability to use resources at hand to develop solutions

• Comfortable with MS Word, MS Excel, Outlook, navigating an ERP system, and other business applications

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