Director, DC Operations

The role of Director of DC Operations to lead and oversee all aspects of the warehouse, distribution, inventory management, and facility operations at our brand-new distribution center! In this role, you will bring your expertise in logistics, team leadership, and operational planning to ensure safety, efficiency, and customer service excellence across all distribution functions. You will collaborate with cross-functional partners, including HR, Loss Prevention, and Delivery Operations, and many others to drive continuous improvement, productivity, and alignment with corporate goals. This is an on-site position located in our OH based Distribution Center.

Key Responsibilities

- Apply your expertise in warehouse and inventory management to lead daily operations and maintain safety, compliance, and efficiency.

- Partner with HR to support recruiting, hiring, and team development, and ensure alignment on all people-related practices.

- Apply your skills in budget and P&L management and operational planning to meet financial goals and drive process improvements.

- Collaborate across departments to ensure accurate and efficient flow of goods and information.

- Utilize leadership and coaching skills to develop team members, manage performance, and promote a culture of accountability.

- Help enhance customer satisfaction by maintaining high service standards and commitment to the

Minimum Qualifications

• Required Education:
  • Bachelor’s degree
• Experience:
  • 10+ years of warehouse management experience, preferably in big-ticket or furniture distribution.
  • 5+ years of experience managing and developing teams
• Other Qualifications:
  • Familiarity with Microsoft Office, WMS (        SAP a plus), customer service experience, bilingual (Spanish) a plus

Key Competencies and Required Skills

To succeed in this role, candidates must demonstrate a strong foundation across three key skill areas:

Leadership Competencies

• People Leadership:
  • Leads by example with strong moral principles; proven ability to manage large operational teams.
  • Provides coaching, feedback, and corrective action to support growth.
  • Delegates effectively to managers across multiple departments
  • Demonstrated ability to lead and inspire teams.
• Talent Development, Appraisal, and Feedback:
  • Provide mentoring and coaching to team members to drive growth.
• Foster Shared Accountability:
  • A proven track record in setting clear expectations and ensuring team deliverables are met while maintaining high standards of operational excellence.
• Effective Delegation:
  • Skilled at assigning responsibilities and empowering team members.
• Focus on Outcomes and Continuous Improvement:
  • Identifies and implements new ways of operating for greater efficiency.
  • History of driving projects to completion with measurable outcomes.

Behavioral Competencies

• Sound Decision-Making:
  •  Use sound judgment in operational decisions.
  • Excellent verbal and listening skills for cross-functional coordination.
  • Consistently make well-informed decisions.
• Complex Problem Analysis:
  • Strong analytical and problem-solving skills, including identification of key causes.
  • Ability to analyze complex issues and develop effective solutions.
• Effective Communication:
  • Excellent written and verbal communication skills that facilitate clear, impactful interactions.
• Navigating Difficult Conversations:
  • Proven ability to manage and resolve conflicts constructively.
  • Able to lead through corrective actions and conflict management.
• Team Empowerment:
  • Creates a culture of high performance and personal accountability.
  • Ability to motivate and engage team members.

Technical/Functional Competencies

• Technical Proficiency:
  • Microsoft Office Suite.
  • Continuously identify new ways of operating and process enhancements.
  • Aligns DC execution with company-wide delivery and service goals.
• Financial Acumen / KPI / Customer-Centered and Goal Oriented Approach:
  • Ability to meet and exceed key performance metrics, including financial targets
  • Oversees budgets, financial goals, and service metrics.
• Customer Satisfaction:
  • Maintains customer service as a top priority across warehouse operations.
• Process Improvement:
  • Experience with stre