Chief Digital and IT Transformation Officer (CDxO)

Job Summary

The Chief Digital and IT Transformation Officer (CDxO) works closely with the executive team and, in alignment with our new strategic plan to develop a clear and compelling IT/Digital strategy, working cross-functionally to develop a detailed transformation IT roadmap with an aligned IT organizational model, and implement innovative digital solutions. The CDxO also provides leadership for the overall IT business continuity and systems improvement to ensure organization-wide operations are aligned with FHI360’s new organizational strategy, mission, and vision.

Key elements of the role include planning, building, and sustaining streamlined systems and updated processes to optimize service delivery and enable operational efficiency and effectiveness. The CDxO manages a team of 95 with a current non-optimized application portfolio of over 190.  The successful candidate will engage with senior and departmental leadership to identify the highest-impact problems and shape and scope initiatives across interdependent organizational needs with an eye on business value and impact. The candidate will also provide strategic and operational direction for planning, designing, implementing, and maintaining the organization’s information technology data, applications, and infrastructure. Participate in the investigation, selection, and operation of information systems. Oversee the IT project portfolio and budgets.

FHI 360 will consider candidates for employment from any location where the organization has unrestricted employment registration.

Accountabilities

Strategy and Execution:

• Work closely with the executive leadership team to set the strategy, build the roadmap for continuous digital transformation, and identify opportunities to improve our global digital and IT services.

• Work cross-functionally to reimagine, reengineer, implement, and manage the organization’s overall system processes, including IT, in alignment with organizational strategy, values, business objectives, and priorities.

• Provide guidance on prioritization, and oversee the implementation of prioritized projects, and ensure methods, and processes are in place to iterate through a continuous improvement model.

• Implement an environment of innovation, best and next practices, ensuring the use of technologies for the benefit of stakeholders. Maintain strong knowledge of emerging external trends and technological advancements that are realistic to consider.

• Lead the organization in maximizing operational excellence opportunities through continuity, risk assessment, and shaping the skills, processes, people, and tools we need to deliver the business objectives.

• Create and imbed a prioritization approach to develop a roadmap for innovation with the relevant processes, tools, and metrics to support business objectives and new growth opportunities.

• Identify potential issues that may arise during implementation processes and develop contingencies to address issues before they become problems.

• Work with internal stakeholders to problem solve, ensuring that solutions deliver and enhance their experience.

• Work with procurement on relevant digital solutions and services with external vendors, including assisting in negotiating costs, contracts, services, etc.

• Supervise system infrastructure to ensure functionality and efficiency.

• Oversee quality assurance and data protection processes.

• Communicate overall business continuity and improvement strategy to internal and external stakeholders/partners.

Team Leadership:

• Develop and deploy the strategic Digital and IT vision across IT and the organization.

• Lead the IT team that project manages and delivers operational solutions using various techniques to responsively and effectively pilot and successfully implement the platforms.

• Effectively lead and manage the IT teams, including goal setting and performance management, and ensure team engagement.

• Provides clarity and consistency for prioritization and delivery of IT functions, tools, and technologies.

• Exercises own judgment to set goals and determine strategies to achieve results that align with organizational goals.

• Serves on various committees and other leadership teams as needed to provide IT expertise that align to the strategic goals of the organization.

• Act as coach/mentor to team members and support skills development.

Collaboration & Abilities:

• A collaborative working style and demonstrated ability to drive sustainable and people-centered change.

• Highly developed consultative, facilitative, project management, and p