Senior Process Analyst, Warehouse & Distribution

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

Professional

All Job Posting Locations:

Irving, Texas, United States of America

Job Description:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech 

The Senior Process Analyst is responsible for identifying, analyzing, and implementing opportunities to improve warehouse performance, productivity, service levels, cost efficiency, and process reliability. This role uses data, Lean principles, logistics system insights, and cross-functional collaboration to optimize core distribution processes including receiving, put-away, replenishment, picking, packing, shipping, inventory control, returns, and value-added services.

The role serves as a key partner to Warehouse Operations, Engineering, Quality, Finance, IT, Planning, Transportation, and Facilities Management partners to translate operational data into actionable improvements. The Senior Analyst will support daily performance routines, continuous improvement initiatives, automation opportunities, standard work, and strategic projects that enable safe, compliant, efficient, and customer-focused warehouse operations.

Key Responsibilities:

Warehouse Performance Analytics

• Develop, maintain, and improve warehouse performance dashboards, scorecards, and reporting routines for key metrics such as productivity, order cycle time, on-time shipment, inventory accuracy, pick/pack accuracy, dock performance, labor utilization, cost per order, cost per line, and rework. Operations scope includes inbound, domestic outbound, international/export outbound, and domestic returns.

• Analyze operational data from warehouse management systems, transportation systems, ERP systems, labor management tools, and manual inputs to identify trends, root causes, bottlenecks, and improvement opportunities.

• Translate data insights into clear recommendations, business cases, and action plans for warehouse leadership and cross-functional stakeholders.

• Support performance reviews, daily management systems, monthly business reviews, and leadership updates with accurate, timely, and actionable analysis.

Process Improvement and Operational Excellence

• Lead or support continuous improvement initiatives focused on reducing waste, improving flow, increasing throughput, reducing damage/defects, and improving service reliability.

• Apply Lean, Six Sigma, root cause analysis, process mapping, time studies, and standard work methodologies to improve warehouse processes.

• Partner with operations leaders, engineering & process excellence partners and frontline teams to evaluate current-state processes, design future-state workflows, pilot improvements, and sustain results.

• Identify opportunities to improve slotting, replenishment logic, pick path efficiency, labor balancing, dock scheduling, inventory control routines, returns processing, and value-added service workflows.

Systems, Automation, and Digital Enablement

• Partner with IT, Engineering, Operations, and external partners to improve warehouse system functionality, reporting accuracy, and digital tools.

• Support automation, robotics, warehouse management system enhancements, labor management tools, and sel