BPO Senior Director

Req ID: 332327 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Senior Director to join our team.

 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $165k - $185k

 

Basic Qualification

• 20 years relevant experience.
• 3 years of experience in RFP
• 30% Travel 
• BPaaS Solutions project lead or implementation 
• Education Bachelor's Degree

 

Responsibilities

• Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area.
• Provide expert-level knowledge of US healthcare and health plans, including Medicare, Medicaid, and commercial insurance.
• Establishes operational objectives for managers and/or teams of professionals across assigned areas.

• Develops and executes strategic and operational business plans for the department.
• Responsible for decisions impacting financial operation.
• Manages the staff of large client engagements.
• Demonstrates the highest level of leadership, interpersonal and client relationship skills.
• Acts as a business leader in the development, sales, and delivery of new business with new clients for NTT DATA.
• Viewed internally and externally as an expert in addressing organizational business issues.
• Advises leadership team on changing business conditions and corresponding appropriate internal changes.

• Operations position with Medical health care background
• Models exceptional influencing and communication skills.
• Models exceptional client service skills and leadership capabilities.
• Expert knowledge, understanding and application of project management principles and methodologies. Models expert analytical / problem solving skills.
• Models exceptional organizational and time management skills
• Advanced budgeting, business financial and P&L skills.
• Advanced ability to develop comprehensive and complex operational and strategic plans.
• Proficiency in data analysis tools, such as Excel, PPT, SQL, or data visualization software, is desirable
• Experience working with healthcare payers, providers, or vendors is highly valued
• Proven experience developing comprehensive solution proposals that drive business outcomes.

 

Remote Working and Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

 

Technology

• NTT DATA will provide a computer and headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

 

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Remote employees must adhere to all technical support procedures and protocols.
• Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

 

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

• Employees must have a dedicated, professional workspace conducive to servicing Customer Se