Lead Value Consultant

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description
 

Sprinklr is looking for a Lead Value Consultant to support the design and deployment of our Global Top accounts program and the delivery of customer engagements within our Americas sales theater.  

This will be a remote position but we are looking for someone to sit on the East Coast.

Team overview 

The Value team is the Center of Excellence for our top accounts program (Bear Hug). Our mission is to empower account teams to build long-term partnerships rooted in value with our top customers, with the goal of driving customer outcomes and account health, retention & growth. 

We build repeatable outcome-based selling and success best practices on the back of  
white glove services for our Top accounts, and deploy them at scale to the broader account base. 

White glove services include support for strategic account & renewal planning, outside-in executive points of view, strategic partnership visions & roadmaps, business cases, value realization assessments, key executive meetings & workshops, executive proposals & strategic RFP responses. 

Role description  

In this role, you will be responsible for (1) delivering white glove services to our Top accounts, (2) building repeatable outcome-based selling and success best practices, and (3) deploying these best practices at scale through first line managers, enablement/coaching and self-service.  

Main responsibilities  

(1) Delivering white glove services to our top accounts  

• Work with our Americas sales leadership to prioritize accounts/deals to support. 

• Partner with account teams on customer engagements for the prioritized accounts/deals, e.g.: 

• Strategic account & renewal planning: Define a clear plan for driving account health, retention & growth in the near and longer terms. 

• Outside-in executive point of view: