Team Leader (ACT Team)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: The Assertive Community Treatment (ACT) Team is a unique and nontraditional licensed outpatient psychiatric clinic for individuals who have demonstrated a high service need with multiple hospitalizations, emergency room visits and difficulty maintaining stability in the community. ACT is a nationally recognized model and an evidence-based practice. The ACT Team serves the borough of Manhattan.

Purpose of Position: The Team Leader provides administrative and clinical support for the ACT team.  

Schedule: Monday through Friday 9:00 am to 5:00 pm

Salary Range: $65,000- $75,000

1. Provide case management services

• Carry a small caseload
• Perform client assessments and formulate treatment goals
• Facilitate client participation in entitlement programs, psychiatric services, medication management, rehabilitation, and other activities
• Refer clients to community health, substance abuse, psychiatric, and other services
• Accompany clients to appointments as needed
• Communicate regularly with clients’ families about their needs and progress
• Serve as liaison to other service providers
• Maintain up-to-date client case records according to program guidelines
• Visit clients in residential facilities, hospitals, on the street and in other locations
• Rotate on-call service outside of work hours

1. Management and Supervision

• Provide and document clinical supervision to staff and interns; evaluate their work and discuss progress of their clients, teach invention and advocacy skills
• Assist in recruitment of ACT staff members
• Monitor and manage staff compliance around agency and funder required trainings
• Ensure staff complete funder required documentation in various software applications including but not limited to AWARDS, NYCMED, and CAIRS
• Monitor and ensure staff compliance with data reporting according to OMH policy
• Assist with program administration, including managing staff schedules and developing policies and procedures
• Perform Program Director’s duties in his/her absence

1. Participate as an ACT team member

• Attend staff meetings, case conferences, and training programs to upgrade skills and knowledge
• Attend supervision meetings to review client progress and case management strategies
• Work collaboratively with ACT team staff in a team case management model
• Provide client and administrative coverage as needed

5)    Other duties as required

Qualifications/Educatio