Commercial HVAC, Field Service Coordinator - Hawaii

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

This position is for a Commercial HVAC Field Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, warranty documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks.

Job Description:

• Partner with other department Leads to prepare technician schedule.
• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated.
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.
• Dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated.                
• Proactively distribute work orders for jobs daily.
• Adhere to scheduling guidelines and work order priority to manage schedule.     
• Will support the accounts receivable team with reconciliation of past due invoices as needed. 
• Ability to work with little or no Supervision.
• Creating , tracking and follow up with all Purchase Orders.
• Material Ordering and Tracking.
• Assist in general office administration; answering phones, receiving and distributing of mail, receiving parts, etc.   
• Following up with field techs as needed for any and all paperwork regarding current project (i.e. reciepts, startups, reports)
• Other duites as assigned.

Required Qualifications:

• High School diploma or GED
• Must have a valid Driver’s License
• 2+ years customer service experience
• 2+ years processing purchase orders ( shipping and tracking)
• 2+ years experience with MS Excel
• ability to lift and move 25lbs when needed  
• 2+ years in inventory tracking and management

Preferred Qualifications:

• Experience in the HVAC industry
• Ability to do pivot tables in excell
• Experience with scheduling field service technicians
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with SAP
• Experience with Salesforce or similar CRM