Manager, People Business Partner Support Center

Brand:

Bagel Brands is the parent company for your favorite breakfast brands, Einstein Bros. Bagels, Bruegger's Bagels, Noah's NY Bagels, and Manhattan Bagel. We believe in the bagel and how it has the unique ability to bring people together. Our team has a standard set of values and behaviors that allow us to spread a little more joy and happiness in the world.  They let us laugh, smile, and enjoy each other’s company a little more. These are the behaviors that guide how we work, how we treat each other, and how we treat our guests. We believe that there is no better way to make someone’s day than with a warm, fresh-baked bagel and a heart-felt good morning.

The Support Center Manager, People Business Partner serves as a strategic partner to Support Center and Executive leaders, enabling business performance through strong people practices, talent development, and effective execution of people programs. 

This role balances strategic partnership with hands-on leadership, ensuring talent management programs, people processes, and employee experiences are delivered consistently and effectively within the Support Center. In alignment with Bagel Brands’ Mission, Vision, and Values, this role fosters a culture of ownership, accountability, growth, and support—helping leaders and teams do their best work. 

• Department: People Department
• Reports to: Director of Talent Management
• Base Salary Range: $95,000 to $105,000 annually
• Bonus: 15% annual incentive target
• Compensation is based on experience, qualifications, and internal equity.

This position is hybrid and located in Denver, CO at the Corporate Headquarters, Support Center. Address: 1720 S. Bellaire Street, Skybox suite, Denver, CO 80222

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: 

Strategic People Business Partnership 

• Serve as the primary People Business Partner for Support Center leaders and members of the Executive Team, providing guidance on organizational design, performance, engagement, and talent decisions. 

• Translate business priorities into people strategies that support growth, effectiveness, and culture. 

• Act as a trusted advisor on employee relations, leadership effectiveness, performance management, corrective actions, and change management. 

Talent Management & Development (Support Center) 

• Partner with Director, Talent Management and People Leaders to execute performance management, talent review, and succession planning processes for the Support Center. 

• Ensure consistent, high-quality performance conversations, goal alignment, and development planning. 

• Partner with Support Center leaders on organizational design, ensuring departmental structures, role clarity, and talent deployment align with evolving business priorities and strategic goals. 

• Support leadership development efforts by reinforcing leadership competencies and development expectations within the Support Center. 

• Partner on career pathing, succession planning, internal mobility, and readiness planning for key roles. 

Employee Relations & Culture 

• Lead employee relations efforts for the Support Center, including investigations, conflict resolution, and performance management support. 

• Coach leaders on effective feedback, accountability, and employee engagement practices. 

• Serve as a culture ambassador, reinforcing Bagel Bra