Director of Partner Success

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2024 Inc.’s Best in Business 

One of our company values is "Embrace Differences," and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the role

The Director of Partner Success will be pivotal in building and scaling Two Chairs’ most critical payer partnerships. This high-impact role will lead our partner success strategy, combining account management, strategic planning, and relationship building to strengthen and expand our relationships with health plans. 

You’ll work closely with cross-functional partners to manage and grow our payer partnerships. You’ll embed yourself in our partners’ organizations and develop a deep understanding of their strategic priorities and needs to identify new opportunities and inform our overall go-to-market strategy. 

As partnerships grow and expand, you will define a strategy to build the Partner Success team, including identifying needs, defining roles and responsibilities, and leading and developing the team.

 

Core Areas of Responsibility

Building Deep Strategic Partnerships

• Develop and implement strategies to embed Two Chairs deeply into partner organizations, driving results through creative and proactive initiatives.
• Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations.
• Communicate regularly and proactively with our partners to identify mutual growth opportunities and deepen collaboration.

Partner Management & Growth

• Define, own, and drive the company’s partner success objectives across all partners.
• Balance the execution of day-to-day partner management with progress on long-term growth initiatives. 
• Expand on key partner success learnings and incorporate them into our playbook for future partner needs.
• Ensure consistent and high-quality partner service by proactively addressing immediate issues and collaborating on long-term strategic solutions.
• Identify opportunities to expand Two Chairs’ presence within our partners' membership and collaborate cross-functionally to evaluate their feasibility.

Strategic Planning & Execution

• Lead the development of strategic roadmaps for each partner, incorporating market insights, partner priorities, and emerging opportunities that align with Two Chairs’ offerings.
• Collaborate with the Strategic Payer Partnerships team on the renewal and expansion process.
• Monitor industry trends to identify areas for partnership innovation and alignment proactively.

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Build a deep understanding of Two Chairs’ approach, services, and value proposition.
• Develop strong relationships with key stakeholders at Two Chairs and within our partners’ organizations.
• Execute existing partner strategic plans and adapt them based on new needs and insights. 
• Lead account expansion to new service lines launched in 2026.

 Where you’ll make an impact in the first year:

• Implement strategic partner roadmaps, driving measurable growth and impact.
• Strengthen our relationships with each partner and build durable foundations for long-term success.  
• Evolve our Partner Success playbook to allow us to scale our operations to many more partners efficiently.
• Expanded partner coverage and set us up for growth in our new service lines

 You’ll be successful if you have:

• Experience as the direct o