Senior Transit Technology Specialist

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Senior Transit Technology Specialist is charged with the ongoing maintenance, support, upgrades, new development, and deployment of Transit technology, which encompasses a wide and diverse set of hardware and software. This extends from maintaining an expertise level of knowledge of existing products to developing new products and services for the company. The Senior Transit Technology Specialist must possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

The Senior Transit Technology Specialist provides hands-on support, maintenance, training, performance monitoring, and optimization of all infrastructure components in support of the product with an emphasis on Mobile Technology. This role will manage and coordinate issue resolution for MTM Transit client base and employees and oversees the resolution and/or tracking of reported issues, ensuring all issues are addressed to closure.

The Senior Transit Technology Specialist will work closely with the MTM Technology team to provide Level 3 support and is the Subject Matter expert for all technologies deployed.

Location: Remote United States

What you’ll do:

• Provide mentorship, guidance and coaching for the Transit Technology Specialist

• Manage IT services vendors

• Develop, test, resolve, and document new software features for training and deployment

• Create a strategic plan for Transit software installations

• Develop new products and services for MTM

• Facilitate a team environment to enable efficient and accurate communication through entire organization

• Troubleshoot logistic technology software and document issues and expected results

• Lead implementation of Transit technology

• Create reports and presentations for internal and external Clients

• Serve as a liaison between internal and external stakeholders to ensure the highest degree of customer satisfaction

• Deliver educational programs to continuously increase both internal and external customer use of the Transit technology product suites through the use of e-Learning and digital content delivery methods and certifications

• Provide consultation services to internal and external customers to advise of the available technology and employ best practices in the use of Transit technology; ensuring that each customer’s deployment of Transit technology is optimized for maximum value

• Provide on-going training and coaching for Clients and support staff on all services and products

• Execute project plans to ensure that MTM is delivering superior customer care and delivering the latest and most applicable versions of the Transit technology to our vendors

• Complete tasks and assignments of the project to ensure that both the company and customer’s business objectives are being met on a project-by-project basis through on-site and remote training and technical support as the leader of the customer care team

• Other tasks as assigned

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.

• Bachelor’s degree in technical or business disciplines required; willing to accept equivalent field experience

• 5 + years’ experience in a consulting role for transit software support

• Experience with operational efficiencies in paratransit and fixed route industries

• Experience supporting Transit operations in the field

• Experience with API integration into business intelligence tools, such as Power Bi and Tableau, strongly preferred

• Experience with MS SQL Server or other relational database systems, strongly preferred

Skills:

• Subject Matter Export in RSD software platforms

• Subject Matter Export in all technology utilized within the transit industry

• Demonstrate a high level of ownership

• Must be able to demonstrate strong customer service skills

• Ability to maintain positive and team focused duri