Director, Release & Reliability Engineering

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Responsible for leading the day to day operations, roadmap and management of assigned production platforms ensuring best practices, quality and service levels are achieved.  

Essential Functions

• Provide exceptional leadership to a team of operations engineers and support analysts to develop a highly engaged, high performing team supporting a large, production Big Data environment to deliver against company objectives. 
• Work with software engineering to plan work pipeline and align resource availability with forthcoming releases.
• Provide input and non-functional requirements for new projects (technical requirements, constraints and resourcing needs).
• Monitor and adjust service level objectives for all managed applications to ensure external SLAs are met.
• Create a rolling resource forecasts (including skill needs) and manage against actual utilization, including identification of upcoming products and releases.
• Manage 2nd and 3rd level technical and functional support teams for customer facing applications.
• Manage an on-call support rotation and ensure 24/7 coverage.
• Escalation management of Production issues.
• Manage Incident and Problem management processes as they relate to this group.
• Manage UAT and Performance testing functions.
• Maintain & adapt Policies and Procedures as they apply to the function carried out by this team.
• Participate in audits for all applications. Serves as point of contact for risk identification and mitigation.
• Ensures operational requirements are understood and incorporated in any new product design.
• Ensure Disaster Recovery readiness within department and ensure that the compilation of testing results is produced for consumption by senior management, audit, and clients.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a Bachelor’s degree.
• Typically 12 or more years of demonstrated experience in areas of development, service delivery and project management.
• Demonstrated success or ability to retain highly engaged, high performing teams.
• Highly effective problem solving and negotiation skills.
• Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
• Ability to maintain strategic focus while addressing tactical issues.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple initiatives and deliverables across the team.
• Detailed understanding of company business and technology platform, customer interaction with the systems, and best practices for implementation and support.
• Strong verbal and written communications skills.
• Background and drug screen.

Preferred Qualifications

• Knowledge and/or experience in financial institution operations related to assigned platform capabilities desired.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Physical Requirements

Working conditions consist of a normal office environment.  Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.  Work may require occasional standing, walking, kneeling, and reaching.  Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.  Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.  Requires the ability to communicate with internal and/or external customers. 

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.