Creative Workflow Systems, Sr. Analyst

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As a Creative Workflow Systems, Senior Analyst, you will be responsible for supporting the Workfront Center of Excellence within the Enterprise Business Intelligence group. You will ensure workflow initiatives are efficiently being supported through our different tools and platforms around process automation, joining discussions, and collaborating with leadership and staff for effective delivery and maintenance

Job Description

Core Responsibilities

• Analyze business processes to identify inefficiencies and automation opportunities.
• Design, build, and test automated workflows using Workfront and Workfront Fusion.
• Collaborate with stakeholders to gather requirements and validate automation outcomes.
• Create process maps, documentation, and user guides for workflow process and automated solutions.
• Provide business team support through our Workfront Help Request Queue.
• Monitor and troubleshoot Workfront systems to ensure reliability and performance.
• Perform data analysis and data integrity audits to measure the impact of automation on KPIs such as cycle time and error rates.
• Stay updated on automation tools, scripting techniques, and integration capabilities.
• Support the development of reusable automation components and templates.
• Provide training and day-to-day support to end users and business teams on automation usage and workflow platforms.
• Contribute to continuous improvement initiatives by suggesting enhancements to existing workflows.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

You Bring:

• 1+ years relevant experience
• Bachelor's degree or equivalent in technology, operations management, business administration, or related field
• Ability to identify, manage, and help mitigate issues and risks
• Highly organized and ability to multitask effectively
• Excellent communication skills
• Familiarity with business and financial principles

The Ideal Match:

• Experience with SaaS or CMS systems a plus
• Experience with Adobe Creative Cloud, Adobe Experience Cloud, Figma, Microsoft O365 a plus
• Strong IT skills, including database development
• An attitude that is proactive, analytical, and organized
• Excellent communication skills
• Excellent written and verbal communication skills
• Proven ability to excel in a fast-paced environment

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

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Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Adobe Creative Cloud, Business Processes, Content Management Sys