Head of USPB Fair Lending Advisory

The Head of USPB Fair Lending Advisory reports to the Head of the Office of Fair Lending and Privacy and is responsible for designing, implementing and executing Citi’s Fair Lending Program for the USPB line of business.

The Head of USPB Fair Lending Advisory provides subject matter expertise, support and guidance on fair lending related matters. The role leads a team of Fair Lending Advisors.  This role is responsible for reviewing first line of defense and providing credible challenge to their activities.  This role is responsible for ensure there is a consistent approach to providing FL advisory services, monitoring and completing the FL risk assessment across all USPB line of business. 

Responsibilities:

• Lead the USPB Fair Lending team with responsibilities including reviewing and approving business initiatives across the full life-cycle of the credit process (e.g., marketing, underwriting, pricing, customer service, fraud prevention, collections, retention, recovery, and the cross-sale to retail banking, private banking and mortgage clients);
• Implementing fair lending monitoring protocols incorporating statistical disparate impact and alternatives studies in business strategies and customer segmentations;
• Ability to evaluate controls, conduct impact assessments, identify control gaps, remediate risk and navigate resolution of potential competing objectives
• Lead the team reviewing digital marketing and use of “big data” sources;
• Lead the team in drafting and implementing annual fair lending testing plans;
• Lead the team in reviewing business credit policies and procedures;
• Assisting the business to prepare for and respond to internal audit, CFPB and OCC regulatory reviews and exams;
• Lead the team in completing annually a fair lending risk assessment for each USPB business;
• Providing businesses or functions with targeted fair lending training.
• The ability to develop talent and appropriate subject matter expertise.

Skills:

• Provide comprehensive compliance expertise, delivering accurate fair lending compliance advice and guidance to various stakeholders.
• Lead the development and implementation of innovative strategies to develop and enhance fair lending program oversight elements, including fair lending risk assessments, due diligence, issues management, complaints, credit strategy reviews, etc., while ensuring adherence to fair lending laws and regulations.
• Design, enhance, or lead key monitoring and oversight components of the fair lending program, including complaint management, change management, and risk assessments, as well as other risk identification and monitoring efforts, while coordinating with relevant internal and external stakeholders.
• Synthesize and apply critical thinking techniques to interpret and solve complex fair lending problems, using all relevant information, to inform decision-making.
• Excellent communication skills, with the ability to articulate compliance issues to technical and non-technical stakeholders.
• High-level of initiative to push for excellence, results, and process improvement
• Ability to analyze and interpret rules, regulations and policies.  Ability to stay up-to-date with the latest trends and regulatory developments
• Being detail-oriented with a demonstrated ability to self-motivate
• Comfort with the ambiguity of changing priorities and the flexibility to embrace new ideas within a fast paced environment
• Strong analytical and problem-solving skills, with the ability to assess and mitigate complex compliance risks.
• Experience in auditing, policy development, and risk management frameworks.
• The ability to develop talent and appropriate subject matter expertise. 

Qualifications:

• 10 to 15 years of experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof;
• Previous work as a regulator is preferred
• Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging.
• Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques, structure potential solutions, and drive to resolution with senior stakeholders
• Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses
• Experience managing diverse teams, and c