Biometrics Multifunction Field Service Engineer

Biometrics Multifunction Field Service Engineer (MFSE)

 

Highlights:

• Ideal Innovations Inc. (I3) is a Service-disabled Veteran-Owned small business (SDVOSB) that specializes in providing biometric and forensic services. Headquartered in Arlington, VA, I3 specializes in designing, developing, delivering, and sustaining the very latest, cutting-edge biometric technology. I3 is comprised of biometric system engineers, software developers, program managers and experts with global biometric system development experience who provide solutions of the highest overall quality, security, and value to the United States (U.S.) Government. I3 is interested in hiring the very best and brightest managers, engineers, logisticians, subject matter experts. We offer competitive salaries, 401k, and continuing education funds. We pay close attention to our workforce and strive to provide opportunities and longevity that endures beyond our opportunities. At I3, we want to provide our future teammates with opportunities for professional development & growth and the ability to deliver disruptive biometric solutions and support to the battlefield today and into the future.
• You will be working closely with our military service members to provide operational support, system sustainment, and training on a Family of Systems of biometric collection devices. Dependent on mission needs, the work environment ranges from mature garrison environments to supporting training exercises in the field to austere forward-deployed areas overseas. You will find yourself splitting your time between a static location and having to travel to various units in your area to support the mission.
• The range of position locations and mission requirements will allow candidates to target their skills and comfort zone to opportunities that best align with their skills, experience, and work environment.
• This is an opportunity to support the Army’s Biometric Collection Capability (BC2) and the PM DoD Biometrics program (https://peoiews.army.mil/pm-dod-biometrics/). As a key member of the biometric team, you will work closely with the warfighter to ensure 100% availability of all BC2 assets within BC2 portfolio. As the MFSE, you will advise and assist as necessary to ensure users are up to date on the latest training of tactics, techniques, and procedures (TTP) for the employment of biometric hardware and software tools. These important biometric systems within the Customer’s biometric Family of Systems give soldiers the decisive edge on the battlefield and their success is attributed to a candidate's ability to work with an operational mindset.
• Strong IT skills balanced by an operational mindset focused on the success of the biometric mission. Must be DOD 8570 IAT Level II.

Tasks:

• Provide the day-to-day maintenance and repair of the following BC2 systems:

• Biometrics Automated Toolset - Army (BAT-A): Consists of biometric enrollment laptops, peripherals, and BAT-A servers
• Near Real Time Identity Operations (NRTIO): Consists of biometric collection devices, data communications platforms, and a regional server with a web portal user interface.
• MAVERICK VSAT: Assembly, disassembly, configuration, monitoring performance; software & hardware updates; troubleshoot; daily, weekly, and monthly maintenance, and working with help desk to fix communication issues.

• Duties to Include:

• Provide Tier I help desk support directly to the user
• Schedule, perform, document, and review records on maintenance
• Sanitize equipment prior to offsite maintenance
• Check security controls following maintenance
• Install IAVA updates and software patches
• Baseline and reinstall software
• Repair/Replace/Return collection devices as appropriate
• System start-up, initialization, and shut down
• Software patch implementation and testing and system maintenance checks and repairs
• Security checks of daily logs
• Transaction reconciliation
• LAN administration and coordination with WANs
• Network security functions IAW the SSAA
• Database administration, including extracting data for reporting purposes
• Implementing system upgrades, including planning, scheduling, testing, and coordinating and managing system network availability
• Implement IA patches, including QA and QC checks
• Manage Biometric server and database applications and user accounts
• Coordinate with users for supply, logistics, and repair actions
• Maintain the BEWL on mission systems
• Track enrollments from ingestion to ABIS on mission systems

 

• Support the planning of biometrics operations and the preparation of briefings,