Inventory Quality and Control Manager -Distribution Center

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The Inventory, Quality, and Control Manager is responsible for overseeing all aspects of inventory management (core production, NPI/Damages, cycle counts, slotting) and quality assurance (security, investigations, root cause analysis, inventory variance investigation) within the distribution center.

This position reports to the IQC Regional Director and collaborates across the supply chain network to create, develop, and improve processes and procedures to maximize operational efficiencies in collaboration with Distribution Operations, Corporate Compliance, Corporate Asset Protection, Security, Finance, and COE's. All duties are to be performed in accordance with CVS Health policies, practices, and procedures.

In addition, you will be driving the performance of assigned operational areas within a distribution center facility will be critical. This individual will also contribute to profit, expense, and customer service goal achievement as well as compliance with organizational standards and regulatory requirements.

***PLEASE NOTE:

• TRAVEL REQUIRED FOR TRAINING PERIOD- Selected candidate will be required to train onsite at another distribution center for 2 weeks. Candidate will need to have flexibility of working hours, during initial training period.

• ROTATING SHIFT- This is a rotating shift every other week: Monday-Friday 8:00am - 5:00pm/ Monday-Friday 9:00am - 6:00pm with additional flexibility as needed to support the business needs.

• This role will support both 1st and 2nd shifts.

Primary Job Duties & Responsibilities:

• Identify opportunities to streamline inventory management processes and enhance efficiency

• Drive initiatives to improve safety, quality, delivery, cost, and inventory metrics

• Strategically manage slotting activities and projects aligned to the continuous improvement roadmap

• Develop and implement inventory control procedures to ensure accurate inventory levels

• Coordinate and conduct regular cycle counts, inventory audits, and reconciliations to minimize discrepancies

• Analyze inventory data and trends to identify opportunities for process improvements and cost savings

• Work closely with procurement and logistics teams to optimize inventory levels and ensure timely replenishment

• Establish and enforce quality standards for incoming and outgoing products, ensuring compliance with regulatory requirements and company policies

• Implement quality control measures to identify and address defects or discrepancies in products, packaging, and documentation as well as in process and personnel

• Conduct regular inspections and quality audits to assess the effectiveness of quality management systems

• Join forces with cross-functional teams to drive root cause analysis and corrective actions in line with the CVS operating system

• Lead and mentor a team of inventory control and quality assurance associates, providing guidance, training, and performance feedback

• Foster a culture of accountability, collaboration, and continuous improvement within the department

• Ensure that all team members adhere to safety protocols and compliance standards

• Manage, coordinate (in conjunction with DC Management), and control activities relating to asset protection and loss containment

• Oversee the implementation and management of security measures to protect company assets, reduce shrink, and ensure a safe environment for employees and vendors

• Build security and alarm systems, conduct investigations (actual and suspected), and coordinate with law enforcement agencies

Required qualifications:

• Minimum 5 years of experience in inventory control, quality management, asset protection, or related roles, preferably in a distribution or logistics environment

• Experience in inventory management principles, quality assurance s