Zero Fare Operations & Data Coordinator - Salary Range: $65,000-75,000

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Managing Director’s Office (MDO) works in coordination with individual operating departments to implement the Mayor’s vision and deliver efficient, effective, and responsive public services to every neighborhood in Philadelphia.  MDO plans, coordinates, and implements major strategic initiatives that involve multiple departments. The MDO leadership provides strategic oversight and support for the Philadelphia Police Department (PPD), Philadelphia Fire Department (PFD), Department of Prisons (PDP), Department of Licenses and Inspections (L&I), and the Office of Emergency Management (OEM), as well as administrative support to the independent Citizens Police Oversight Commission (CPOC). MDO supports five operational clusters: Community Services, Criminal Justice, and Public Safety (CJPS), General Services, Arts & Events (GSAE), Health and Human Services (HHS), Transportation, Infrastructure Systems (OTIS).  

Job Description

Position Summary 

The Managing Director’s Office has responsibility for managing high priority initiatives that cut across multiple agencies and affect the lives of tens of thousands of the City’s most vulnerable residents. The Zero Fare Operations & Data Coordinator will serve as a key team member for the Zero Fare pilot program, a 2-year pilot program that provides free all system SEPTA transit passes to Philadelphia residents with low income.   

The Zero Fare Operations and Data Coordinator reports to the Zero Fare Operations Manager with strong collaborators in the Office of Transportation and Infrastructure Systems (OTIS), Health and Human Services (HHS), Office of Community Empowerment and Opportunity (CEO), and external partners including SEPTA and community-based organizations. The Zero Fare Operations and Data Coordinator will support the Zero Fare Operations Manager with the day-to-day operations of the program, including customer service, enrollment management, outreach, and fulfillment. The Zero Fare Operations and Data Coordinator will also assist the Research and Policy Manager in managing data requests and supporting program evaluation analysis and documentation. 

Essential Functions 

• Supporting the day-to-day operations of the Zero Fare Program, including enrollment management, tracking of usage, customer service support, and fulfillment of cards.  

• Assisting with the processing and analysis of program data to support program operations, including those activities noted above.  

• Supporting program evaluation and reporting activities as needed, including the development of program reporting materials. 

• Developing program outreach and communication strategies in coordination with the communications leads in various departments, including MDO and the Mayor’s Office.  

• Researching opportunities to improve program design, process and performance and further align the pilot with its programmatic goals and connections to other anti-poverty programs. 

• Other duties as assigned.  

Competencies, Knowledge, Skills, and Abilities 

• Rigorous: Driven by thoughtful, quality, and detail-oriented processes, project output, and client/team interactions. 

• Organized: Demonstrated ability to manage multiple projects, estimate timelines, rework a project approach based on unforeseen challenges, work well under pressure, and set/meet reasonable deadlines. 

• Convener: Ability to convene partners and facilitate solutions-oriented discussions, identify, and resolve complex issues, and manage and resolve conflicts.