Jobs and Careers
IF
Zelle Operations Specialist
iFITUnited Statesfull_timeVerifiedPosted 3 Jan 2026
About the role
Responsibilities include, but are not limited to:
- Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes.
- Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries.
- Utilize the Fiserv - Valley tools that support Zelle processing and disputes (Compass, SPC, IPS, TRECS, etc.).
- Conduct complex research and resolve all requests timely.
- Resolve inquiries and disputes with the purpose of identifying and reporting potential suspicious activity to CFIS.
- Must have excellent Customer Service and interpersonal skills.
- Ability to work in a fast-paced environment.
- Self-starter.
- Strong time management skills and ability to prioritize tasks.
- Ability to learn and comprehend new system processes.
- Reliability, flexibility, professional etiquette and sound judgement are important.
- Must be computer proficient.
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person.
- Proven ability to work cooperatively but also assume administrative responsibilities.
- Ability to learn and comprehend new system processes.
- High school diploma or GED with a minimum of 3 years' experience in electronic payments (Wires, ACH, ATM, etc.) or cash management.
- Experience in banking, particularly in EFT or operations areas.
- Strong Accounting/Reconciliation background and/or experience with dispute - resolution is preferred.
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