Workshop Operations Manager

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Why Join Us?

At TestLink, a Brink’s affiliated company, we’re more than just a place to work—we’re a dynamic and expanding global organization that prioritizes innovation, continuous learning, and professional development. This role is based out of our Cincinnati facility and offers a great opportunity to advance your career. We're seeking a motivated individual who brings a hands-on mindset to the job—this position goes beyond simply overseeing others; it requires active involvement and initiative.

Role Objective

Management and development of TestLink’s technical operations in line with market requirements, developing staff and processes to offer best in class services.

Key Duties

Operations

• Implement the plan to facilitate increased business levels within US business

• Oversee the effective delivery of high-quality repairs and refurbishments and introduce quality control/improvement policies

• Control material and labor costs

• Contribute to sales tender responses, facilitating site visits when required

• Implement a program of improvements across the OH and MS workshops to increase efficiency and instill best practices

• Support integration of additional workshops in N & S America to ensure consistency of processes across sites

• Ensure achievement of KPIs and Targets

• Ensure continuous improvement to achieve efficiencies and protect and improve profit margins

• Utilise and manage the internal CHR system via the team to capture and investigate customer complaints/issues, help identify root causes and use that information to develop permanent solutions

• Efficiently onboard new service offerings or customer contracts

• Proactively address issues and challenges, implementing corrective actions as necessary.

• Allocate resources, plan schedules to ensure on-time delivery.

• Optimise resource utilisation and capacity planning to maximise operational efficiency.

• Health and Safety, Responsible for all safety matters within your assigned zones: Ensure housekeeping, quality and environmental policies and procedures are adhered to.

• Represent your function and present updates at Monthly Management Meetings

People

• Goal Setting – Ensure goals are aligned with the overall organizational objectives.

• Training and Development – Hold regular one-on-ones with subordinates to ensure professional growth. Maintain a skills matrix. Ensure that training policies covering multi-skilling and cross training are implemented

• Administrative Tasks – Handle employee onboarding, scheduling, timecard approval and expense reports.

• Team Organization – Setup the workspace and streamline processes for any efficient team.

• Leadership – Drive employees to meet their goals, motivate through challenges, and support the team.

• Communication – Clearly communicate tasks, goals, expectations along with company objectives.

• Time Management – Prioritize tasks and objectives while maintaining a highly efficient strategy for completion.

• Reliability – Ensure the team can depend on their leader; be accessible, level-headed and professional.

• Decisiveness – Act with confidence during the decision-making process.

• Expertise – Take time to learn the team responsibilities to ensure the ability to step in and assist when required.

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