Workplace Technology Support Engineer

<div class="content-intro"><p><span style="font-size: 12pt;">We&nbsp;take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination&nbsp;and drive&nbsp;to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.</span></p></div><p></p> <p>At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons &amp; Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!</p> <p>Reliable workplace technology enables teams to do their best work. This role focuses on maintaining and improving that reliability across devices, collaboration systems, and workplace technology environments.</p> <p>The Workplace Technology Support Engineer supports the stability, performance, and continuous improvement of workplace technology systems across the organization. Help resolve complex technical issues, maintain endpoint environments, and proactively identify patterns and opportunities to improve how workplace technology services are delivered.</p> <p>You'll work closely with platform engineering, security, networking, and other internal teams to diagnose advanced issues, maintain operational standards, and translate recurring problems into scalable solutions through standardization, documentation, automation and AI-assisted operational improvements.!</p> <h2>What You'll Do</h2> <h3>Workplace Technology Support</h3> <ul> <li>Partner with stakeholders across the organization to understand business needs, explore new ideas, and help design practical technology solutions that improve productivity and workplace experience.</li> <li>Provide guidance and recommendations that help teams implement effective, scalable solutions and automation opportunities aligned with workplace technology standards, including specialized or non-standard use cases.</li> <li>Provide in-person and remote technical support for employees across the organization covering the United States, Canada, UK, India, and Japan.</li> <li>Resolve complex issues involving devices, operating systems, computer hardware, mobile devices, VPN connectivity, printers, networking, peripherals, AI-powered workplace tools and workplace technologies that extend beyond standard support workflows.</li> <li>Advanced issue resolution for the Global Service Desk, shaping global processes and procedures, and establishing documentation and runbo