Workplace Facility Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

The Workplace Facilities Manager serves as the primary point of contact for integrated facilities management operations and workplace experience services for a key client account. This client-facing leadership role combines strategic facility operations with exceptional workplace experience delivery, managing everything from building systems and vendor relationships to reception programming and customer service. Leading a regional service delivery team, you'll collaborate closely with senior stakeholders to create productive, engaging workplace environments while ensuring operational excellence and fiscal responsibility across a multi-site portfolio.

Your day-to-day tasks will include

• Overseeing all facilities operations including hard and soft services, building systems, vendor management, and compliance with client policies and safety regulations across multiple sites
• Developing and managing operating and capital expense budgets, preparing monthly/quarterly/annual variance reports, and implementing cost-reduction initiatives
• Leading reception services while collaborating with all levels of the client organization
• Managing the performance, staffing, and professional development of regional service delivery teams
• Coordinating tenant requirements and service requests to ensure timely resolution and high satisfaction levels
• Implementing short and long-term strategic projects, annual management plans, and key performance indicators in partnership with Account Managers and Regional FM leadership
• Providing regular reporting to client stakeholders and engaging in continuous improvement through business intelligence and best practices

Required Qualifications

• Bachelor's degree in Facilities Management, Hospitality Management, or related field, or equivalent work experience with management/technical emphasis
• Minimum 8 years of industry experience in corporate facilities, third-party service provider, or consulting environments
• Minimum 5 years of food services or hospitality experience with demonstrated customer service excellence
• Proven ability to matrix manage technical and administrative staff across multiple locations with strong leadership and supervisory skills
• Excellent verbal and written communication skills with ability to present effectively to senior stakeholders and client leadership
• Proficiency in MS Office Suite (Word, Excel, PowerPoint), MS SharePoint, and CMMS (Computerized Maintenance Management Systems)
• Demonstrated experience managing operating budgets, vendor contracts, and financial reporting with strong analytical capabilities

Preferred Qualifications

• MBA or advanced degree in business, facilities management, or related field
• Experience in hospitality, customer service industries, or integrated workplace services delivery
• Knowledge of real estate operations, telecommunications, furniture systems, accounting principles, and building systems
• Previous experience in matrix management organizations with ability to influence without direct authority
• Track record of implementing innovative workplace programs and leading change management initiatives
• Strong belief in teamwork and collaborative work style with ability to thrive in dynamic, fast-paced environments

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

118,000.00 – 128,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth: