Workplace Experience Shipping Team Lead

Job Summary

The Workplace Experience team creates inspiring spaces and innovative services that bring NetApp's culture and values to life. We manage the services and programs that help make NetApp a great place to work. Our Shipping & Receiving program is integral to our operations. The Shipping & Receiving Team Lead position is a key role that facilitates the complex day-to-day operations of our shipping department. 

Job Requirements

• Works with the Shipping Teams at other NetApp locations working toward procedural consistency among the sites, documenting individual site disparities.
• Monitors and troubleshoots open items for Finance Group to ensure timely closure and receiving confirmation for invoicing purposes.
• Ensures SOX compliance, ISO Certification, and other training requirements.
• Tracks and maintains data for reporting metrics and KPIs.
• Coordinates/delegates activities for local shipping team; including but not limited to scheduling pick-ups/deliveries, verifying and keeping records of incoming and outgoing shipments, asset tagging, preparing items for US and International shipments in partnership with Global Trade Compliance, determining shipping priorities, work assignments, shipping methods required to meet shipping schedules, utilizing knowledge of shipping procedures, routes and rates.
• Interacts with employees and program liaisons regularly to communicate, update, gather feedback, and monitor status of relevant procedures (e-waste, equipment staging, etc.)
• Helps prepare correspondence, reports, standard operating procedures, and safety manuals. 
• Supports NetApp's Asset Recovery program for the Midwest region.
• Local point of escalation for shipping/receiving questions.
• Operates lift trucks, pallet jacks, stretch wrap banders, and other mechanical packaging equipment as required.
• Conducts inspections of incoming shipments and documents (photo/written)/completes paperwork for damaged goods.
• Ability to use key software including UPS ShipExec and Bear River; as well as follow all mail/package handling and security practices.
• Ensures dock/job safety practices are aligned with OSHA and NetApp Standards. 
• Performs other duties as assigned. 

Education & Experience

• High School Diploma/approved GED; Bachelor's Degree preferred but not required
• Minimum 5 years of experience in Shipping & Receiving/Distribution operations preferred
• Strong customer service skills, written/verbal communication skills, and decision-making ability
• Knowledge of regulatory compliance of hazardous and non-hazardous materials both domestic and international
• Proficiency with Microsoft Office programs and proficiency with Oracle or similar ERP systems.

Compensation
The base salary range for this position is $66,300 - $93,200 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.