Workplace Experience Manager

About Gen:

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.

When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.

If this sounds like you, we’d love you to be part of Gen.

Position Summary

The Workplace Experience Manager is responsible for delivering an exceptional workplace experience that enables employees to do their best work and strengthens connection to our culture and values.

As a member of the Global Workplace team, this role serves as the primary workplace representative on-site, leading day-to-day office operations and ensuring a safe, welcoming, and highly functional workplace environment. The Workplace Experience Manager is responsible for coordinating workplace services, fostering employee engagement, supporting workplace programs, leadership to support teams, and delivering a consistent employee and visitor experience.

Working closely with the Site Leader, Site Committee, and cross-functional partners, this role helps cultivate a vibrant workplace culture that encourages collaboration, connection, and community. The Workplace Experience Manager partners with colleagues across Workplace, Security, Real Estate, Projects, and Space Planning to support the successful delivery of workplace initiatives at the local site.

This role combines hospitality, operational excellence, and workplace experience leadership to create an environment where employees feel supported, connected, and inspired to do their best work.

Essential Responsibilities

Workplace Operations & Service Delivery

Lead day-to-day workplace operations, ensuring a safe, compliant, well-maintained, and highly functional office environment.

Oversee delivery of workplace services including facilities coordination, reception and visitor services, food and beverage programs, janitorial services, maintenance, mail and deliveries, office supplies, and general office operations.

Monitor workplace conditions, identify operational issues and service gaps, and proactively resolve or escalate matters as appropriate.

Ensure meeting spaces, common areas, and employee amenities consistently meet workplace standards and support a positive employee experience.

Maintain workplace readiness, inventory, and operational support services to ensure smooth daily operations.

Monitor site conditions and operational risks, identify issues proactively, and resolve or escalate matters as appropriately

Ensure compliance with workplace policies, health and safety requirements, security protocols, and operational standards.

Vendor & Facilities Coordination

Serve as the primary point of contact for building management, workplace vendors, and service providers.

Manage local vendor relationships and service delivery, or partner closely with the company's outsourced facilities management provider, depending on site requirements.

Coordinate maintenance, repairs, workplace improvements, and operational projects to ensure service excellence and workplace reliability.

Monitor vendor performance and workplace standards, driving continuous improvement and issue resolution.

Workplace Experience, Culture & Community

Support the development and execution of local engagement initiatives that build community and strengthen connections

Serve as a visible and approachable workplace ambassador, fostering a welcoming, inclusive, and engaging office environment.

Partner with the Site Leader and Site Committee to support initiative