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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Ambassador

What this job involves:

As a Workplace Experience Ambassador at JLL, you will deliver exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This client-facing role combines your passion for service, outstanding interpersonal skills, and enthusiasm for creating a hospitality-focused workplace environment that ensures employees and visitors feel welcomed, assisted, and comfortable while maintaining the highest standards of professional service delivery. You'll serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services while enthusiastically welcoming guests, managing visitor registration, and executing badging processes through client's proprietary web-based systems. Your role is essential to creating memorable workplace experiences, as you'll spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards to ensure seamless operational delivery. Through your proactive approach and relationship-building skills, you'll conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics, build meaningful relationships with client employees through personalized follow-up on all requests, and collaborate with facilities teams to support client events. You'll manage conference room bookings, order catering, assist in event planning, oversee email inbox and site-wide communications, maintain inventory, provide onboarding support, and promote site activities through social media platforms. Your commitment to security and compliance will be demonstrated through oversight of building access control systems, including issuing, updating, and deactivating employee and visitor badges while ensuring compliance with security protocols and maintaining accurate access records, reflecting JLL's dedication to creating transformative workplace solutions that enhance employee satisfaction and operational excellence.

What your day-to-day will look like:

Client Service and Reception Excellence:

• Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services with warmth and professionalism.

• Enthusiastically welcome guests, manage visitor registration, and execute badging processes through client's proprietary web-based systems for secure and efficient access management.

• Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards for consistent positive experiences.

• Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests to exceed service expectations.

• Respond to inquiries with professionalism, courtesy, and efficiency while maintaining hospitality-focused approach in all interactions.

Workplace Experience and Engagement:

• Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics for quality assurance.

• Monitor workspace conditions including cleanliness, functionality, and appearance to maintain professional environment standards.

• Promote positive workplace culture through friendly engagement, active listening, and responsive service delivery.

• Support employee satisfaction by anticipating needs and providing proactive assistance before issues arise.

• Create welcoming atmosphere that makes employees and visitors feel valued and comfortable throughout their experience.

Facilities Coordination and Support:

• Collaborate with facilities teams and support client events to ensure seamless operational delivery, supporting in Work Order management as needed.

• Manage and book conference rooms, order catering, and assist in event planning for successful meetings and gatherings.

• Maintain inventory of workplace supplies and materials to ensure adequate stock levels and operational readiness.

• Coordinate with vendors and service providers to support facility operations and e