Worklife Consultant

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and inperson to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current opportunity: Worklife Consultant

Location: Chesapeake, VA 

Onsite/Hybrid/Remote: Hybrid in office 3 days a week
 

What you will do:

Worklife Consultants will be working in a call center environment (HYBRID POSITION) and be our Military members’ first point of contact when they are looking for day to day assistance. You will be required to work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values.

Your main tasks will be to assess our member’s needs asking targeted questions and providing resources and referrals in their community. Common topics of research include various child care, daily living, elder care, legal/financial referrals.

In addition to completing telephonic intakes and research & referrals, the consultant may be asked to participate in additional tasks.

Responsibilities:

Intakes/Consultations
All consultants are required to receive incoming calls to determine a client’s needs and document needed resources to be researched.

• Demonstrate high-quality customer service through use of empathy and active listening to guide conversation
• Obtain required demographic information
• Ensure all entries are complete and accurate in multiple case management systems

Research & Referrals
All consultants are required to complete cases that produce appropriate community resources based on the client’s need.

• Meet deadlines to ensure timeliness of research
• Produce grammatically correct and error-free cover letters and referrals
• Ensure all resources are inputted into case management systems correctly
• Maintain communication with clients through quality assurance procedures

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:

• Must be US Citizen
• Bachelor’s degree
• Strong English verbal and written communication skills
• Ability to multitask
• Time management
• Professionalism and customer service experience

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

401k, Paid sick leave, PTO, Prevailing wages, Flexible scheduling options and more.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com  and this short video gives a great overview of what we do https://youtu.be/hJEOFUJ6QHU

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).