Workers' Compensation Claims Assistant

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in over 40 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm’s commitment – echoed throughout the family of companies – “always to do the right things for the right reasons!”

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The Role You'll Play to Create Success
We are happy to announce a full-time Workers' Compensation Claims Assistant position filled with many exciting opportunities! This role contributes to the mission of FrankCrum by
providing support to department leadership and claims staff to ensure the team is meeting performance standards and procedures.

1. Updates payment records and identifies and escalates any unpaid invoices in the Legal Billing System.
2. Sends electronic copies of internal files to Defense Counsel when requested.
3. Sends out new and renewal packets for Policyholders and PEO clients, including WC posting notice, Intro letter, WC reporting guidelines, provider panels, and panel requirements for panel states.
4. Receives incoming calls requesting claim status and updates; escalates as needed.
5. Performs claim intake for all new OMP WC claims received via mail, email, or phone call. Pulls and provides to Adjuster all policy and claim documents related to claims. Provides Adjuster with Policyholder and Agency contact information.
6. Reviews OMP claims for appropriate assignments and policies. Responds to claims emails with claim number and adjuster information on assigned claims. Escalates issues to Claims Supervisor or upper management where appropriate.
7. Receives and distributes paper and electronic mail.
8. Performs work in various systems and vendor sites; compiles various reports and documentation.

The Attributes We Seek
Keys to success in this position include knowledge of company services and products. One (1) year of workers’ compensation claims assistant experience and a high school diploma or equivalent required.

 

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan. 
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education Benefit Program at the IRS Maximum allowance 
• PTO cash out
• Tickets at Work
• Alero Financial and its robust credit union benefits program
• Employee and client referral bonus programs
• Disaster Relief Fund for employees 

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supp