Workday Technical Manager

PURPOSE OF POSITION

The Workday Technical Manager requires a high level of expertise in Workday security, integrations, and reporting. Serving the MD Connect Workday Consortium, the Workday Technical Manager will lead a team leveraging Workday applications that cross HR, finance, payroll and Adaptive. This role will be responsible for the day-to-day operation and scheduling of the various leads based on current priorities and needs. Additionally, the incumbent will work collaboratively with the Consortium’s HR, Finance, IT leaders, and MD state organizations that interface with the Consortium.

RESPONSIBILITIES

Service Operations and Customer Support:

• Provides guidance and leadership to constituent consortium teams to maximize the benefits of Workday in solving problems and enhancing operations. 
• Interfaces with Workday to maintain knowledge of product enhancement and security updates, and communicates knowledge with appropriate central and campus team members.
• Offers insights and recommendations to streamline Workday cross-application processes, improve data accuracy, and enhance the user experience.
• Maintains documentation of cross-application-related system configurations, processes, and changes.
• Supports training efforts for tenants and cross-application activities.
• Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets).
• Liaises with appropriate central and campus compliance and data privacy leads.
• Troubleshoots technical issues, identifies root causes, and implements solutions to ensure system stability and reliability.

Technology Advancement:

• Analyzes existing technology processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends technologies that align with the institutions’ goals.
• Advises on best practices for optimizing the use of Workday cross-application features.
• Develops systems and structures as templates for institutions to use in the execution of internal and cross-cutting projects.
• Leads Workday cross-application (e.g., reporting, integrations, and security) system upgrades, enhancements, testing validation, and the overall performance of Workday.
• Collaborates across the Workday support teams and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities. 
• Stays abreast of Workday releases, new features, and best practices. Implements technology changes as needed to optimize system performance.

Leadership:

• Serves as a key liaison with third parties and other internal stakeholders supporting automation.
• Works with campus stakeholders and the user community to identify and scope process and system improvement.
• Works with executive director to facilitate the cross-application governance groups and prioritization of processes.
• Leads and supervises projects and activities aimed at implementing best practices and driving business growth.

Requirements

Required Education Level/Certifications:

Bachelor’s degree. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience being equivalent to 30 college undergraduate credits.

Required Experience:

• Two (2) years’ hands-on experience with Workday security, integration, and reporting.
• Supervisory experience.

Required Knowledge/Skills/Abilities:

• Thorough knowledge of Workday cross-applications.
• Experience configuring Workday cross-applications.
• Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams.
• Ability to clearly define business challenges and identify and communicate technical and business changes required to address them.
• Ability to drive decision making through a consensus-building approach.

PREFERRED QUALIFICATIONS

Preferred Education Level/Certifications:

Workday Pro Certification – security, integrations, reporting

Preferred Experience:

• Workday experience in a higher education environment.
• Experience with Adaptive Financial Planning
• Experience with Adaptive Workforce Planning
• Experience with Prism Analytics
• Experience with People Analytics

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