Workday ERP Platform Technology Manager

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

Forcepoint IT Enterprise Applications team is seeking a proactive and professional individual to serve as the technology manager of our Workday ERP Platform, with a primary focus upon servicing the firm’s Global Finance & Operations and People business groups.

The Technology Manager, Workday ERP Platform is responsible for the governance, planning, and execution activities surrounding Workday Finance, HR, and Planning solutions and affiliated ecosystem components. They are responsible for aligning technology and business team’s strategies, systems analysis, requirements definition, systems integration, testing, and support of Workday in alignment with key business objectives. They are responsible for ideation, design, planning, execution and delivery of functional Workday Financial Management & HCM solutions and enhancements (Customizations, Workflows, Process Improvement, Business Analysis, Stakeholder Engagement). They also oversee the technology operations, including the day-to-day execution of Workday support requests and incidents. They are responsible for maintaining cross-functional engagement within the Finance, HR and Payroll functions as well as the Technology Integration and Bid Data teams.

This role requires a strong blend of deep technical expertise in Workday, systems integration and data, combined with people management responsibilities. Prior supervisory experience is required to manage a diverse team of talent. This role is reporting to VP of Enterprise Applications and Big Data.

The primary duties and responsibilities include but are not limited to:

• Manage and mentor a team of Workday developers and analysts and other technology SMEs, comprised of colleagues and contractors, through the enhancement lifecycle and platform support activities.
• Responsible for administration and maintenance of the Workday platform and affiliated systems including Zuora RevPro.
• Cross-functional engagement with multiple business stakeholder departments including Accounting, Finance, Logistics, Payroll, and HR
• Collaboration with other Technology teams including Front Office (Salesforce), Integration and Data Services teams
• Conceptualizing, designing, developing and delivering functional Workday solutions (Customizations, Workflows, Process Improvement, Business Analysis, Stakeholder Engagement).
• Assist in defining, developing, and aligning the Technology department’s strategic roadmap with the Accounting and Finance and HR business group’s development strategy.
• Assist in the definition, development, integration and documentation of system business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and the business teams.
• Maintain knowledge of the company’s business activities and strategies in order develop solutions that efficiently address business user needs.
• Work directly with business unit stakeholders and IT teams (Security, Infrastructure, PMO, Enterprise Applications, etc.) to confirm and align technical requirements and specifications with existing technology models and platforms.
• Create and maintain related technical documentation and business process mapping.
• Build technical specifications, field mappings, and process designs to support workflows, integrations, and business process life cycle.
• Establish and monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) and high internal customer satisfaction levels are being met.
• Lead the business unit functional requirements analysis exercises with cross-functional teams; ability to translate functional requirements into technical specifications.
• Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close identified gaps
• Support IT SOX Audit requests, as they relate to Workday Financials ERP System
• Work with the Help Desk, Operations Management and the Production Support Team as needed
• Troubleshoot functional issues in a complex financial environment, with various applications and architecture
• Cross-train with other team