Scheduled Hours

37.5

Position Summary

Analysts on our team focus on understanding the business and developing solutions that bring more strategic value through productivity and business effectiveness improvement with Workday. Analysts have the opportunity be an owner of Workday system design, development, maintenance, support and communication of their functional area.

Job Description

Primary Duties & Responsibilities:

Production Support

• Provide Workday support across the university for system related requests and incidents to meet service level agreements.
• Perform current state analysis and/or root cause analysis as required.
• Perform regression and unit testing for system releases and changes.
• Troubleshoot with customers to identify resolution.
• Document system operating procedures.
• Escalate issues as needed.
• Support Workday data governance policy and processes; support data quality and compliance audits.
• Support Organizational Change Management (OCM) in communications and training updates associated with production issue or delivered enhancements.

Technical Expertise

• Support Workday projects that require technical expertise.
• Evaluate new functionality for release management and provide testing support.
• Create, evaluate, and test proposed solutions as required for projects to meet stakeholder requirements.
• Support Workday related configuration changes.
• Utilize strategies for gathering, reviewing, and analyzing data requirements to meet objectives and meet business goals
• Follow established change management processes.
• Independently work toward completion of tasks and resolution of issues to ensure compliance to project deliverables. 

Stakeholder Engagement

• Partner with business to implement Workday solutions that meet the distinctive challenges of the institution.
• Support activities associated with change management.
• Apply best practices for effective communication with stakeholders to provide status of ongoing efforts.
• Coordinate activities with other business analysts.
• Participate in recommending and implementing continuous improvement, process enhancements, and other Workday solutions.
• Partner with organization change management teams to provide tutorials, training, and communications.

Perform other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or table.

• Repetitive wrist, hand or finger movement.

• Ability to move to on and off-campus locations

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Workday (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Prior experience in higher education environments.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Change Management, Communication, Critical Thinking, Customer Service, Data Analysis, Higher Education Technology, Listening Effectively, Problem Solving, Process Improvements, Root Cause Analysis (RCA), System Testing, Technical Knowledge, Troubleshooting, Workday Business Process Framework

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