Work Coordinator / Admin

ctrg is hiring for a Work Coordinator / Admin in Preston, PR2 9ZD

Pay and Shift Info:

· £13.45 per hour
· Weekly Pay
· Monday - Friday Days

Responsibilities:

· Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member.

· Process urgent requests where these would be missed systemically.

· Identify any duplicate requests or emails and take relevant action

· Identify and escalate any customer complaints to Team Leader

· Proactively contact internal customers to reduce delays with order processing

· Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes.

· Ensure the operation key performance indicators (KPI's) are recorded promptly.

· Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required.

· Maintain and report on the team's standard operation procedures (SOP's) and training matrix ensuring all data is up to date.

· Develop good working relationships with internal stakeholders to ensure good two way communication

· Maintain all Digitising daily and monthly reports

Knowledge & Experience:

· Good communication skills (verbal and written) and problem solving skills

· Good telephone manner

· Good verbal and written English

· Proficient with MS word, excel and outlook

· Wilcom embroidery software training will be provided

· Attention to detail

Location: Preston PR2 9ZD

ctrg limited is acting as an employment business in relation to this vacancy