Work Control Specialist

Job Posting Title:

Work Control Specialist

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Hiring Department:

Facilities Services

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

Texas

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Job Details:

General Notes

Join the Facilities Services Center team, a highly responsive and knowledgeable crew providing outstanding service for Facilities Services and to the university community.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities.
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin’s libraries and museums with staff ID card
• Free rides on all UT shuttle and Austin CapMetro buses with staff ID card
• For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards.

Must be authorized to work in the United States on a full-time basis for any employee without sponsorship.

This position provides for work-life balance with typically a 40-hours work week.

Security sensitive; Criminal background check conducted on selected applicant. Hiring decision is contingent on applicant clearing check. This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code §51.215. Applications will be reviewed online by the hiring department. This is a 40 hours per week work schedule, Monday-Friday, 8:15 am - 5:15 pm. This is a primarily remote position with occasional in-person meetings required.

Purpose

Work within a highly collaborative, customer service oriented team to provide exceptional support for the day-to-day operations of the Facilities Service Center. This includes processing and responding to maintenance, custodial and support services requests and inquiries via phone, email and electronic workbench.  

Responsibilities

• Receive and process Facilities Services service requests and inquiries. Assist clients with the use of the electronic UT Works request system and online event, move, and surplus forms. Complete follow-up calls to clients as necessary or assigned, and alert management to critical and time-sensitive issues. Work in a fast-paced environment while maintaining a superior level of ownership, cooperation, collaboration, and ability to accept constructive feedback as necessary. The position requires the ability to focus on details and fully document individual client needs and problem resolution. Candidate must have the initiative to work independently and as a team member, and follow Standard Operating Procedures at all times. 
• Work effectively with university building managers, campus c