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POSITION SPECIFICS​

The Penn State Information Technology (PSU IT) Infrastructure Division is seeking a Wireless Team Manager (Network Engineering Manager - Manager) to provide overall leadership for staff, service operations, financial management, and IT Strategic Partner (ITSP) engagement supporting the University’s enterprise wireless services. This position is being filled to ensure leadership continuity following the retirement of the current Wireless Manager.

This is a leadership-first role focused on people leadership, service ownership, and operational excellence. While a background in wireless networking is required, success in this role is defined by the ability to lead and develop teams, manage services, and deliver reliable outcomes—not by serving as the primary technical expert. The Manager is accountable for staff leadership, service delivery, and financial oversight, and works in close partnership with the Wireless Technical Lead, who provides technical leadership and architectural direction, ensuring a clear separation between people management and technical leadership.

RESPONSIBILITIES

Team Leadership & People Management

• Lead, coach, and develop a team of wireless networking professionals
• Establish clear roles, expectations, and performance standards
• Conduct performance management, goal setting, and career development
• Support onboarding, training, professional development, and succession planning
• Foster a collaborative, accountable, and inclusive team culture

Service Ownership & Operational Leadership

• Own the end-to-end delivery and operational health of the University’s wireless (Wi-Fi) service
• Ensure operational excellence across availability, performance, incident response, and continuous improvement
• Coordinate on-call rotations, incident response, escalation management, and post-incident follow-up
• Monitor service performance, trends, and operational metrics
• Balance day-to-day operations with long-term service evolution and roadmap execution

Technical Oversight & Strategic Alignment

• Provide leadership and direction for wireless service strategy without engaging in day-to-day engineering
• Partner closely with the Wireless Technical Lead, who owns detailed design a