Wireless Communications Program Manager

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The Wireless Communications Program Manager oversees a wireless communications technician and provides leadership and technical expertise in the development, management, security and administration of the citywide radio system. The successful candidate will work under limited supervision and within broad policy and organizational guidelines, independently plan and implement projects, and report the progress of activities through regular meetings and reports. A successful candidate will ensure smooth operations and addressing issues related to wireless communication systems. Reports directly to the City’s Emergency Management Coordinator

Applicants are required to attach a resume and cover letter.

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Supervision and Leadership

• Directs, supervises, and evaluates wireless communication technicians.

• Serves as the City’s representative on the Williamson County Radio Communications System Board.

• Coordinates strategic planning, organization, and performance evaluation of the City’s wireless radio communication systems.

• Provides training, guidance, and performance support to team members and city radio liaisons.

Network and System Management

• Oversees the installation, configuration, maintenance, and security of wireless radio systems.

• Monitors key performance indicators (KPIs) to ensure optimal system performance.

• Identifies, analyzes, and resolves issues related to wireless radio performance, connectivity, and security.

• Ensures all devices and systems remain compliant with current security policies.

• Develops and maintains redundancy and contingency plans for radio system failures to ensure uninterrupted public safety and operational communications.

Project and Vendor Management

• Manages ongoing projects with contracted vendors to ensure timely delivery of services and compliance with specifications.

• Manages departmental quotes, orders, and invoices.

• Facilitates project plans and new client implementations related to wireless radio systems.

• Manages vendor and partner relationships involving wireless radio equipment, software, and services.

• Reviews structural analysis reports and provides recommendations based on industry standards.

• Supports the radio components and FCC licensing for the city programs and systems, including the Outdoor Warning Siren.

• Manages the City’s NICE Recorder System and associated service contracts, ensuring full operational availability

Compliance and Coordination

• Ensures system operations and upgrades comply with Greater Austin/Travis Regional Radio System (GATRRS) guidelines and directives.

• Collaborates with internal and external stakeholders to ensure optimal operational performance.

• Maintains compliance with FCC and FAA regulations and other applicable laws.

• Serves as liaison to the County’s Wireless Radio Communication System (RCS) Advisory Board, GATRRS Advisory Board, and City first responder organizations.

• Participates in meetings with local, state, and federal agencies to represent the City’s communication interests.

Budget and Administration

• Develops, submits, and manages the annual Wireless Communications budget.

• Prepares reports, documentation, and recommendations to management on wireless system performance and future needs.

Technical Proficiency

• Utilizes and manages systems such as Motorola ProVisioning Manager, Aviat ProVision, SITE Field Test, Aeroflex 8800, Anritsu Sitemaster, and other digital radio and antenna systems/software.

Professional Development

• Remains current with emerging technologies, trends, and best practices in wireless radio communications.

• Performs other related