Wholesale Claims Governance Technical Lead

Looking for a role that will have a meaningful impact on Claims Governance?

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

As a core component of Markel International’s insurance operations, the Wholesale division encompasses three underwriting segments—Marine & Energy, Specialty, and Professional Financial Risks—alongside dedicated Claims, Operations, and Strategic Business Development teams. Our global footprint includes a strong presence in Asia and the United States, complementing our central hub in the London market.

The newly established role of Wholesale Claims Governance Technical Lead sits within the Wholesale Operations function, which comprises Underwriting Support Services, Governance & Delegated Authority, Operational Excellence, and Communications & Engagement. Reporting to the Wholesale Governance & Delegated team, the analyst will collaborate closely with the entire claims organisation across all Wholesale claims locations. The role is instrumental in delivering a robust claims governance framework and will collaborate with key stakeholders including the Office of the CUO (OCUO), Governance & Delegated Authority, and Compliance teams.

This position will provide critical insight and guidance to the Claims Leadership team, which oversees both company market and Lloyd’s of London claims across three primary locations: London, Singapore, and Australia.

What you’ll be doing:

• Working with the Delegated Authority & Governance Manager and the Wholesale Claims Director, ensure compliance with the claims and delegated claims standards owning the annual review and attestation process.
• Lead Lloyd’s claims relationship management including oversight of the Claims Management Principle under the Lloyd’s Principles for Doing Business framework.
• Ownership of year-end claims financial audit process as well as any internal audit of the claims processes and controls.
• Drive appropriate processes and procedures ensuring compliance with LIC claims handling guidelines.
• Ensure the claims team has a robust framework to align with key controls such as peer review and medicare reporting.
• Working closely with the claim’s leadership team, lead key control responses including the annual claims manual review and claims authority matrix.
• Oversight of any regulatory changes impacting the claims team and represent the team for all governance related matters.
• Oversight of claims declinature process and output as well as complaints response providing input to the quarterly claims performance meeting and relevant Conduct Oversight Group reports/meetings.
• Point person for the International Claims Oversight Manager, MD International Claims, and Compliance functions for any Wholesale claims governance related matters with a willingness to provide input and assistance across the wider International claims governance.

Our must-haves:

• Have extensive governance experience, preferably with claims knowledge and/or technical experience.
• Have a good working knowledge of the Lloyd’s and London market frameworks.
• Strong stakeholder management capabilities with a pro-active approach to process reviews and oversight of risk control frameworks.
• An understanding of the consumer duty framework as well as experience handling regulator expectations.
• Have proven people management skills and demonstrate the ability to develop and provide clear instructions and training. 
• Have experience providing qualitative and quantitative reporting with good IT skills, including Microsoft Word, Excel, PowerPoint and Outlook.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme,