wheel.me - Robotics Field Engineer

Do you want to make a difference and be a part of a fast-growing robotics company? Do you want to help the world become smarter?

At wheel.me we are aiming to help people improve the way they live and work by enabling "everything" indoors to move effortlessly on smart wheels. We have invented the first and only autonomous wheel in the world, and now we want you to join our team.

We are expanding the company globally and are seeking a Robotics Field Engineer to come on board in Detroit and collaborate with a talented team to deploy advanced robotic solutions in the US with a focus on network setup and configuration.

This job requires a unique combination of mechatronic skills, experience in network setup, site mapping experience, end user and site management training ability, customer relationship management, and effective internal and external communication. There is 50% travel involved in this role and all expenses are paid.

What you will be doing at wheel.me

• Deployment of complex robotic solutions, including robotic hardware and software
• Prepare customer sites for deployments of the wheel.me solution, deploy and test the solution, train the user groups, and support production use of the system until customer acceptance is achieved
• Map customer sites to create a digital representation for the robots, curate it, and validate it to achieve a robust customer solution
• Troubleshooting issues with robots including network connectivity, robot host operating system (Linux), ROS, and hardware/sensor issues
• Communicate customer-side network issues related to throughput, latency, authentication, and accessibility professionally
• Communicate with the team to identify needs, monitor performance, and diagnose and resolve issues with AMRs and supporting systems including network and cloud (AWS)
• Ensure customer satisfaction while onsite implementing the solution

Requirements

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related technical field
• Have experience with network infrastructure setup and configuration
• Experience with Linux Bash, Docker, and containers/databases in AWS
• Are well-versed with configuring firewall rules
• Self-motivated and able to solve problems independently in customer facilities
• Able to thrive in a fast-paced environment with tight timelines
• Effective internal and external communication skills
• 3+ years of experience in an equal or similar role

It would also be nice if you…

• Have experience with ROS
• Have extensive experience troubleshooting robotics systems in industrial environments

In general, please see this list as a guiding list of what we are looking for. If you have a passion for the robotics industry, a drive for results, and the ability to inspire others, we want to hear from you.

Benefits

• Work in an up-and-coming tech company with big goals that we trust we can achieve
• A fast-paced environment where we work with talented, committed, and supportive teammates
• Work with an interesting product that is at the forefront of innovation
• A truly international and diverse work environment with colleagues from all parts of the world
• An opportunity to influence our company’s future success
• A comprehensive benefits package including paid holidays and vacation, affordable medical, dental, and vision benefits, and 401k matching

✍️ Well? You’ve read so far so what are you waiting for? Join us in optimizing deployment efficiency and shaping both your and our future. Apply today!

On the fence? Our recruiter Anna Smolinski is happy to tell you more and answer all the questions you have. Contact information: amby@wheel.me