Welcome Team Coordinator

Department: Patient Welcome

Employment Type: Fixed Term - Full Time

Location: Deptford Surgery

Reporting To: Stacey James

Compensation: £24,000 - £26,000 / year

Description

We’re looking for a Welcome Team Coordinator to provide a warm, calm and professional in-person experience for patients attending Deptford Medical Centre.


This is a front-of-house, patient-facing role. All phone calls, emails and online requests are handled centrally, so this role focuses on welcoming patients, supporting safe patient flow and contributing to proactive patient care within the practice.


Patients don’t always arrive at their best. They may be unwell, anxious or worried. You’ll help patients feel listened to and supported, while also helping clinical teams by making sure patient information and observations are accurate and up to date.

What you’ll do

• Welcome patients and visitors to the practice.
• Support safe and smooth patient flow.
• Use empathy and de-escalation skills to manage difficult situations.
• Collect and record patient observations and medical vitals.
• Keep reception and waiting areas clean, safe and welcoming.
• Escalate urgent in-person concerns when needed.

What we’re looking for

• Someone who enjoys working directly with people.
• Clear, compassionate communication skills.
• Calm and professional under pressure.
• Organised and comfortable using IT systems.
• A team player who cares about patient experience and quality care.
• Healthcare experience is helpful but not essential. We’ll provide full training and ongoing support.

Find out more about this role by checking out the full Job Description

Working patterns

We’re open to full-time or part-time applications.
All roles are rota-based and include opening and/or closing shifts.
We don’t offer middle-of-the-day-only shifts.

Part-time options may include:

• Compressed hours (8:00am – 6:30pm)
• Flexible patterns including early and late shifts
• Late-shift-only roles (for example 10:00am – 6:30pm)