Web Transactions Business Unit Manager

JOB SUMMARY / DESCRIPTION

The Web Transactions Business Unit Manager will create a sustainable business within ECRS that functions independently of the broader organization. The Business Unit Manager will perform the duties of product ownership, cost management, working across departments to break down silos, driving the narrative, and pushing sales. The Business Unit Manager will co-create, along with the self-managing scrum team, a product to delight our stakeholders. They will also be responsible for managing the PEM and Services team that support Web Transactions to ensure customer satisfaction and retention.

The Web Transactions Product Owner will build a product roadmap that will delight executive stakeholders, but that also aligns with best practices to provide the balance of predictability and market-responsiveness that only they can provide. They will properly define the product vision, groom, and manage the product backlog, and deliver the data they need to succeed, while understanding the difference between the Business Unit Manager and Product Owner roles so that each role can perform effectively. The Product Owner is ultimately responsible for the judgment call on the performance at each iteration, deciding if the team needs to go back to the drawing board or if they can move on to the next steps. The greatest responsibility of a Product Owner is to ensure that the product creates value for its customers and users, as well as ECRS.

RESPONSIBILITIES

PRODUCT OWNER

• Serve as a voice to project the expectations of stakeholders on new or already existing products. 
• Highlight product features in a manner clearly understandable to the development team. 
• Coordinate with business owners to develop product vision and negotiate prioritization (and ultimately product realization) through future releases. 
• Map out project dependencies to inform the necessary sequence of development.
• Manage and develop product backlog, as well as user stories backlog for implementation. 
• Conduct backlog grooming meetings with the team. 
• Attend sprint planning and demo meetings to give feedback on sprint achievement, as well as to scrum team. 
• Serve as the primary conduit back to business or technical stakeholders, but all team members should have exposure and engage directly with business and technical stakeholders. 
• Make decisions (ideally in real-time) on behalf of business and technical stakeholders; Fulfilling this expectation requires a strong understanding of business dynamics and priorities...as well as trust. 
• Monitor the progress of product development, as well as plan for product release. 
• Contact customers and end users to obtain information on expected product features. 
• Provide reports to update management and stakeholders on product development operations. 
• Analyze customer opinions and feedback to determine features or components that will add good value to a product. 
• Participate in agile conferences and study relevant scrum material to update job knowledge/