Warranty Project Manager

Description

Star Lumber & Supply Co., Inc. delivers confidence through our products and our people. We are seeking a results-oriented Flooring Warranty Project Manager to join our Residential Flooring Team. This individual will manage all aspects of homeowner warranty concerns and ensure successful resolution of warranty claims.

A Typical Day:

· Schedule and conduct inspections for warranty claims.

· Identify what resources and products will be needed. Work with the Warranty Project Coordinator to manage material orders, track ETAs, and communicate with the homeowner and builder or remodeler.

· Perform repairs and replacements as required and/or schedule subcontractor to do so, depending on magnitude of repair or replacement.

· Maintain detailed notes and updates in the Job Tracker system, ensuring transparency for all stakeholders regarding warranty status.

· Monitor recurring issues, working with project managers to address subcontractor related problems and collaborating with vendors on product quality concerns.

· Clear, concise, and professional communication with customers and subcontractors.

Requirements

· Experience in flooring installation.

· Strong customer service skills and ability to handle multiple projects with high attention to detail.

· Professional demeanor, ability to work in customers’ homes.

· Excellent communication and interpersonal skills.

· Proficiency with Microsoft Office programs and mobile communication.

· Valid driver’s license.

Preferred Experience

· Experience resolving conflicts or managing difficult conversations