Warehouse Manager

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Managing and coaching the Warehouse staff
• Conducting weekly team / huddle with Warehouse staff
• Conducting monthly 1-on-1’s with Warehouse Supervisor
• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
• Set annual improvement objectives for Warehouse Operations
• Execution of District Tactical Business Plan
• Ensure a safe and secure work environment
• Maintain Expeditors warehouse & IOC procedures, safety and compliance standards
• Maintain a clean and professional facility
• Ensure all equipment is maintained in a safe operational condition including the required maintenance contract
• Prepare and manage budget for warehouse & IOC operations weekly/monthly/annually, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair
• Ensure facility is staffed to meet demand including a flexible work force 
• Preform or oversee all aspects of warehouse & IOC staffing, includes permanent and contingent staff
• Responsible for warehouse excellence success and KPIs
• Responsible for coverage of operations with staff who have the appropriate certifications
• Onboard newly hired staff and maintain the new hire onboarding and training schedule
• Responsible for employee versatility (cross training)
• Manage all receiving, shipping, container positioning, and inventory activities following operational standards; (OPS) and KPI expectations, including the warehouse / IOC standard working instructions and 7S processes
• Responsible for improving safety, quality, delivery and cost through continuous improvement methods
• Maintain compliance to all facility certification requirements and government policies
• Responsible audits of warehouse & IOC activities to ensure security and safety of people, facility, and freight
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Oversee and ensure compliance with Expeditors Operational Process Standards

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.   
• Write with pencil/pen/marker   
• Functions performed primarily while seated at desk and driving Forklift Truck

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organi