WARD CLERK NON CERTIFIED (65654)

The Ward Clerk plays a vital role in supporting the daily operations of the nursing home, ensuring efficient administrative processes and facilitating communication among staff, residents, and families. This position requires strong organizational skills, attention to detail, and a compassionate approach to care.

Key Responsibilities:

 Administrative Support:

- Perform clerical duties including data entry, filing, and maintaining resident records.

- Manage appointment scheduling for residents, including medical appointments and activities.

- Coordinate communication between nursing staff, healthcare providers, and families.

Communication:

- Serve as the first point of contact for visitors and incoming calls, providing information and assistance as needed.

- Relay messages and updates to nursing staff and management regarding resident care and concerns.

Record Keeping:

- Maintain accurate and up-to-date resident logs, charts, and other documentation in compliance with regulatory standards.

- Handle confidential medical and personal information with discretion and integrity.

Patient Interaction:

- Assist residents and families with inquiries and concerns, ensuring a welcoming environment.

- Support nursing staff in fostering positive relationships with residents.

Scheduling and Coordination:

- Organize and maintain the daily schedule for nursing staff, ensuring adequate coverage and support for resident needs.

- Assist in coordinating training and orientation for new staff members. 

Inventory Management:

- Monitor and order office supplies and medical forms as needed to ensure the smooth operation of the ward.

- Assist in maintaining the cleanliness and organization of the office and common areas.

Personal Attributes:

- Compassionate and patient-centered approach to care.

- Strong attention to detail and ability to maintain confidentiality.

- Team player with a positive attitude and a willingness to assist others.

Working Conditions:

- The role may involve sitting for extended periods and working in a busy environment.

- Flexibility in scheduling may be required, including evenings, weekends, and holidays.

Qualifications:

- High school diploma or equivalent; additional education in healthcare administration or a related field is a plus.

- Previous experience in a similar role, preferably in a healthcare or nursing home setting.

- Strong organizational skills with the ability to multitask and prioritize duties.

- Excellent communication skills, both verbal and written.

- Proficient in basic computer applications (e.g., Microsoft Office) and familiar with electronic health record (EHR) systems.