VU PMO Program Analyst

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Join Visa University and play a key role in ensuring employees at Visa are equipped with the necessary skills and knowledge to excel in their roles.  You will be responsible for project operations activities and troubleshooting to keep projects moving forward, as well as light project management, to successfully launch new learning experiences for employees.  This role will allow you to be collaborative, analytical, detail-oriented, and impactful.
Visa University is a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

Essential Functions

With guidance from Performance Consultants/Product Owners, Program Managers and the Director, PMO you will:

• Support Performance Consultants and Program Managers with planned and ad-hoc training coordination tasks to keep projects moving forward, e.g., identifying attendees, creating Event Level courses in the Learning Management System (LMS), and managing and troubleshooting the day-to-day details of key training programs
• Manage project milestone activities proactively – perform light project management as needed
• Plan for a logistics heavy project activity, like coordinating schedules, access, and content readiness for an activity like launching a communication to a senior level audience
• Analyze data in Excel and build slides to share compelling stories through data
• Perform reporting-related activities to communicate information about program attendance and impact, leveraging dashboards and other methods
• Partner with team members to complete tasks as well as commit to and execute your own deliverables
• Keep all parts of a training program organized and running according to plan.  This includes tracking and documenting activities, coordinating with activity owners, keeping everyone informed, and helping out where needed.
• Support the development of a global schedule and address any issues with timelines or resource collisions 
• Help onboard and manage vendors, as needed, for select learning experiences
• Collaborate with your PMO team members and share your experiences to continually grow the PMO toolbox (best practices, templates, checklists, tools, etc.) and improve processes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience working in learning and development planning and coordination roles
• Ability to handle multiple projects simultaneously in a fast-paced environment
• High level of skill with pulling and working with data in Excel, as well as designing executive level PowerPoint decks, including telling compelling stories through data
• Strong verbal and written communication skills
• Strong skills in the Microsoft Office suite of products
• Strong business acumen and problem-solving skills
• Extensive experience with implementing and operationalizing training programs for global audiences of leaders across organizational levels
• Experience with vendor m