VTC Technician (AN)

VTC Technician will be based at one of three Amentum sites in Iraq (Union III) and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. The VTC Technician supports Tier 1/2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the customer. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. This position serves as the escalation point for the Events Service Team.

DUTIES:

• Communicates with team, as it relates to assigned calls, day-to-day functions, operations, scheduling, and any other videoconferencing related issues.
• Assesses and reports on performance and usage numbers.
• Schedule and manage telephone meetings using phone conference, VTC and UC meetings
• Support various operations and maintenance (O&M) task for a variety of media systems, including live and delayed streaming broadcast.
• Perform system integrity and connectivity test to ensure system availability.
• Troubleshoots and maintains all technology pertaining to the AV System in all conference rooms on a Tier 1/2 basis. Serves as the subject matter expert for Video Conferencing Technical Support.
• Provides ongoing Video Conferencing technical support.
• Maintains the ticketing systems to open track and resolve assignments.
• Assists with Make/Add/Changes requests throughout the facility pertaining to AV and VC.
• Troubleshoots as needed to satisfy the end users’ needs and escalates if necessary.
• Swaps equipment as needed to maintain service levels.
• Ensures all VTC systems and subsystems remain compliant with all applicable F